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supportWe are currently building our new website based on the Woodmart theme. However, we have the problem that no products are displayed when AutoPoly is active. The browser console does not show any errors. I couldn’t find anything via debug level on my installation. The page I need help with: [ log in to see the link]
Hi @rockpress1 , Apologies for the late reply. Could you please confirm where the products are not showing? Is it on the original page, only on the translated page, or both? Also, if you temporarily deactivate AutoPoly, do the products appear again? If the issue only happens when our plugin is active or only on translated pages, we’ll reproduce it on our end and provide a quick fix. Looking forward to your update. Thank You, Aniket
Hi Aniket, products are not showing in archives or search results. If AutoPoly is deactivated, everything works normally. We haven’t actually translated any product pages yet, so it’s still the original language.
Hi @rockpress1 , Thanks for your detailed explanation, and sorry again for the delay. We tested this on our side with the Woodmart theme, and products are displaying normally by default. However, during testing we found something important. If Products are enabled under Languages > Settings > Custom post types & Taxonomies , and a product does not have any language assigned, that product will not appear on the frontend (shop page, archives, or search results). This happens regardless of whether AutoPoly is active or not. Once we assign a language to the product — either using Quick Edit or by opening the product and clicking Update — Polylang automatically assigns the default language, and the product starts displaying correctly. So based on our tests, the issue seems to occur only for products that currently don’t have a language assigned. Could you please share: • A screenshot of your Active Plugins page • A screenshot showing your current theme • A screenshot of a product edit screen (so we can verify whether a language is assigned) This will help us better understand your setup and guide you more accurately. Looking forward to your reply.
I’m having some diffulties uploading images here. But I’ve seen that I don’t have a checkbox for Products under Languages > Settings > Custom post types & Taxonomies. It does not matter if AutoPoly is activated or not. Secondly, I’m not sure how could I have a item not assigned to any language. No matter which product I open they all are set to “English” (base language)
Hi @rockpress1 , Thank you for the update. Could you please share a screenshot of your active plugins list along with your current theme? This will help us replicate your setup on our end and investigate the issue more accurately. Looking forward to your update.
Hi @rockpress1 , We haven’t received any response, so we’re closing this ticket for now. If you need further help or face any new issues, feel free to open a new ticket. Thank You, Aniket Dogra
Hi @rockpress1 , Apologies for the late reply. Could you please confirm where the products are not showing? Is it on the original page, only on the translated page, or both? Also, if you temporarily deactivate AutoPoly, do the products appear again? If the issue only happens when our plugin is active or only on translated pages, we’ll reproduce it on our end and provide a quick fix. Looking forward to your update. Thank You, Aniket
Hi Aniket, products are not showing in archives or search results. If AutoPoly is deactivated, everything works normally. We haven’t actually translated any product pages yet, so it’s still the original language.
Hi @rockpress1 , Thanks for your detailed explanation, and sorry again for the delay. We tested this on our side with the Woodmart theme, and products are displaying normally by default. However, during testing we found something important. If Products are enabled under Languages > Settings > Custom post types & Taxonomies , and a product does not have any language assigned, that product will not appear on the frontend (shop page, archives, or search results). This happens regardless of whether AutoPoly is active or not. Once we assign a language to the product — either using Quick Edit or by opening the product and clicking Update — Polylang automatically assigns the default language, and the product starts displaying correctly. So based on our tests, the issue seems to occur only for products that currently don’t have a language assigned. Could you please share: • A screenshot of your Active Plugins page • A screenshot showing your current theme • A screenshot of a product edit screen (so we can verify whether a language is assigned) This will help us better understand your setup and guide you more accurately. Looking forward to your reply.
I’m having some diffulties uploading images here. But I’ve seen that I don’t have a checkbox for Products under Languages > Settings > Custom post types & Taxonomies. It does not matter if AutoPoly is activated or not. Secondly, I’m not sure how could I have a item not assigned to any language. No matter which product I open they all are set to “English” (base language)
Hi @rockpress1 , Thank you for the update. Could you please share a screenshot of your active plugins list along with your current theme? This will help us replicate your setup on our end and investigate the issue more accurately. Looking forward to your update.
Hi @rockpress1 , We haven’t received any response, so we’re closing this ticket for now. If you need further help or face any new issues, feel free to open a new ticket. Thank You, Aniket Dogra