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supportI get the error “Connection is broken …” when trying to use the plugin after installation: https://www.blog2social.com/en/faq/content/9/106/en/the-connection-to-the-server-failed-please-try-again.html I have tried to disable all plugins but the Blog2Social plugin but it didn’t solve the problem. The hosting company suggested that I should ask the developer of the Blog2Social plugin to whitelist the NAT IP address 193.202.110.17 of the hosting company. Could that be a solution of the error “Connection is broken”? This topic was modified 1 year, 1 month ago by wpconny . The page I need help with: [ log in to see the link]
Hello, Thank you for reaching out. There can be various reasons for this. In most cases, it is caused by overly strict security settings or plugins on your website. Please note that a general deactivation often does not help in these cases, as their settings may remain active. Therefore, we recommend reviewing the steps in this guide and ensuring that outgoing connections are allowed on your website. The connection to the server failed. Please try again! Feel free to let us know if this solved your request or if you have any other questions.
@wpconny Don’t create duplicate topics again please. It makes it harder for volunteers to support you.
I’m using the Wordfence and Really Simple Security plugins. I’m only using the SSL part of Really Simple Security plugin. I don’t use the Firewall or the Vulnerability scan of Really Simple Security plugin. I have whitelisted both the IPv4 and the IPv6 of Blog2Social server IP addresses in Wordfence but it didn’t solve the problem. I have asked my hosting provider to whitelist Blog2Social server IPv4 and IPv6 address. I’m waiting for my hosting provider to respond to my request.
Hello, Thanks for your response. Please let us know if you were able to resolve the issue after consulting with your hosting provider. If you continue to receive this error message, please contact us HERE and include the information you get when clicking on “ Debug Connection ”.
I cannot even use Debug Connection. It will never finish. Maybe it’s due to the “Connection is broken” error. I’m still waiting for my hosting provider to answer my questions. I’ll be back when my hosting provider support has replied to my questions. This reply was modified 1 year, 1 month ago by wpconny .
Hello, Thank you for reaching out. There can be various reasons for this. In most cases, it is caused by overly strict security settings or plugins on your website. Please note that a general deactivation often does not help in these cases, as their settings may remain active. Therefore, we recommend reviewing the steps in this guide and ensuring that outgoing connections are allowed on your website. The connection to the server failed. Please try again! Feel free to let us know if this solved your request or if you have any other questions.
@wpconny Don’t create duplicate topics again please. It makes it harder for volunteers to support you.
I’m using the Wordfence and Really Simple Security plugins. I’m only using the SSL part of Really Simple Security plugin. I don’t use the Firewall or the Vulnerability scan of Really Simple Security plugin. I have whitelisted both the IPv4 and the IPv6 of Blog2Social server IP addresses in Wordfence but it didn’t solve the problem. I have asked my hosting provider to whitelist Blog2Social server IPv4 and IPv6 address. I’m waiting for my hosting provider to respond to my request.
Hello, Thanks for your response. Please let us know if you were able to resolve the issue after consulting with your hosting provider. If you continue to receive this error message, please contact us HERE and include the information you get when clicking on “ Debug Connection ”.
I cannot even use Debug Connection. It will never finish. Maybe it’s due to the “Connection is broken” error. I’m still waiting for my hosting provider to answer my questions. I’ll be back when my hosting provider support has replied to my questions. This reply was modified 1 year, 1 month ago by wpconny .