Video not showing up

I uploaded the product video and it was working and we went to tweak spacing between the photos and it stopped working. Any help you can provide would be appreciated. The page I need help with: [ log in to see the link] Thank you for reaching out. Could you please let us know if you added any custom code or CSS changes before the issue occurred? It would also help if you could provide more details about which spacing you were trying to adjust. You can attach a screenshot and mark the exact area you wanted to change so we can better understand and assist you We just changed this CSS .woocommerce div.product div.images .woocommerce-product-gallery__image:nth-child(n+2){ padding: 10px 10px 10px 0; } also not sure if this affected but we changed the domain after as well. THis is the longer code thread that we tweaked. /** * Custom CSS for WooCommerce Add to Cart button and other styling */ add_action( 'wp_head', function() { ?> <style> .single_add_to_cart_button { background-color: #5d805b ; color: #fff; } #tab-description h2, #tab-description p { text-align: center; } .woocommerce div.product .woocommerce-tabs ul.tabs li.active a { color: #5d805b; } .woocommerce div.product .is-style-default .woocommerce-tabs ul.tabs li.active::after { content: ""; display: block; width: 100%; height: 3px; background-color: #5d805b; margin-top: var(--wp--preset--spacing--8); } .wc-block-mini-cart__footer-actions .wc-block-components-button:not(.is-link).outlined:not(:focus) { box-shadow: inset 0 0 0 1px #5d805b; } .wc-block-components-button:not(.is-link).outlined { color: #5d805b; } :root :where(.wp-element-button, .wp-block-button__link) { background-color: #5d805b; color: #fff; } table.wc-block-cart-items .wc-block-cart-items__row .wc-block-components-product-name, table.wc-block-cart-items .wc-block-cart-items__row .wc-block-cart-item__quantity .wc-block-cart-item__remove-link, .wc-block-mini-cart__footer .wc-block-components-totals-item__label { color: #bbbbbb; } .wc-block-formatted-money-amount.wc-block-components-formatted-money-amount.wc-block-components-product-price__value, .wc-block-components-totals-item__value { color: #5d805b; } .wc-block-components-checkout-step__heading h2, .wc-block-components-checkbox__label div, .wc-block-components-address-form__address_2-toggle, .wc-block-components-totals-item__label, .wc-block-cart__totals-title, .wc-block-cart-items__header-image span, .wc-block-cart-items__header-total span, .woocommerce-result-count { color: #bbbbbb !important; } #tab-description h2 { display: none; } .wp-block-woocommerce-product-meta .wp-block-post-terms__prefix { color: #cdac91 !important; } .description-padding { padding-top: 20px !important; } .woocommerce div.product .woocommerce-tabs ul.tabs { padding: 0!important; } .wp-block-jetpack-contact-form { background: #5d805b; padding: 20px; border-radius: 20px; } .wp-block-jetpack-contact-form button.wp-block-button__link { background-color: #fff; color: #5d805b; padding: 9px 45px; } .evav_buttons { display: flex !important; flex-direction: column !important; justify-content: center !important; align-items: center !important; } .pum-theme-541, .pum-theme-default-theme { background-color: rgb(179 179 179 / 41%) !important; } .cartmeta .wc-block-components-product-metadata__description h4, .is-style-bagaicha-mini-cart-contents-style-1 .wc-block-components-product-metadata__description h4 { display: none; } .logoalign img.custom-logo { margin-right: 125px; } .woocommerce div.product div.images .woocommerce-product-gallery__image:nth-child(n+2){ padding: 10px 10px 10px 0; } .asp-ssws-subscribe-plan-options{ margin-left: 3px !important; } .asp-ssws-subscribe-row-plan-selection label{ margin-right: 15px; } .asp-product_level-subscribe-wrapper{ width: 84%; } .asp-ssws-subscribe-wrapper select { padding: 0px; } .checkoutmetaremove .wc-block-components-product-metadata__description{ display: none; } @media screen and (max-width: 480px) { .logoalign img.custom-logo { margin-right: 105px ; } } </style> <?php }); /** * Change "Have a gift card?" text to "Promo code" in WooCommerce */ add_action( 'wp_footer', function() { if ( is_checkout() ) : ?> <script> document.addEventListener('DOMContentLoaded', function() { var giftCardToggle = document.querySelector('.gift-card .wc-block-components-panel__button'); if (giftCardToggle && giftCardToggle.textContent.trim() === 'Have a gift card?') { giftCardToggle.textContent = 'Promo code'; } }); </script> <?php endif; }); Thank you for reaching out and providing details about the issue. From the code you shared, I don’t see anything that could directly affect the video playback. The code looks correct and shouldn’t cause any functionality issues. Based on what I can see, the most likely cause is related to a domain change . It seems that the thumbnail URLs are not loading correctly, which usually happens when a website is moved or the domain has been changed. In such cases, the file paths no longer match, so the video or its thumbnail cannot be found. To help us confirm the cause, could you please clarify the following: Did you modify any directory paths, for example the path to the uploads folder? Are you using any caching plugin or CDN service (like Cloudflare) that might still store old URLs? Here are a few steps you can try that usually resolve this issue: Remove the video from the product and re-attach it from the media library. Sometimes this automatically refreshes the file links. If the issue persists, go to the plugin settings and enable the following options: Delete all plugin settings when uninstalling the plugin Delete all video attachments when uninstalling the plugin Click Save , then uninstall the plugin . Reinstall it, reconfigure your settings, and add the video again. In most cases, this resolves the issue when it’s related to a domain or file path change. Looking forward to your response.