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Terrible support, product is nothing to get.

TechGasp Music Master · review · 2015-02-09T20:33:00+00:00

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Conversation

review · 1 stars
gmgrim unresolved
So the Spotify Master is really just a slightly easier way to use the Spotify embed feature. An equally easy way is to do it here: https://developer.spotify.com/technologies/widgets/spotify-play-button/ Oh, even better? I tried to get a refund the day of purchase, but they won’t reply to my support requests or tickets or emails. It’s been 20+ weeks, and no reply. I’ve done several tickets and they’re just ignoring me. Terrible. Terrible. Don’t get it. Same problem, just now I wrote a negative review, the only way to express my frustration. I had submitted 30+ support tickets on their site. Nothing. I see in other forum questions that the developer just attacks people and insults people, so it really is no surprise. ok, it’s better I search for another solution. Very bad! Another thing what make me to anger is the fact that i paid real money… for the plugin AND for a “Premium support within hours”!! 8-((( Yeah, I tried looking for ways to legally pursue reimbursement, but I haven’t found a way yet. I think it’s wasted time. It’s better to look for another, more professional solution and to warn other users to not buying this plugin

Comments

5 shown
mannypardeller 2015-08-19T07:33:00+00:00

Same problem, just now I wrote a negative review, the only way to express my frustration.

gmgrim 2015-08-19T12:46:00+00:00

I had submitted 30+ support tickets on their site. Nothing. I see in other forum questions that the developer just attacks people and insults people, so it really is no surprise.

mannypardeller 2015-08-19T14:49:00+00:00

ok, it’s better I search for another solution. Very bad! Another thing what make me to anger is the fact that i paid real money… for the plugin AND for a “Premium support within hours”!! 8-(((

gmgrim 2015-08-19T14:50:00+00:00

Yeah, I tried looking for ways to legally pursue reimbursement, but I haven’t found a way yet.

mannypardeller 2015-08-19T14:55:00+00:00

I think it’s wasted time. It’s better to look for another, more professional solution and to warn other users to not buying this plugin