WPIntell

Source evidence

Very bad support while the Plugin was not working

Video Background · review · 2017-01-27T07:36:00+00:00

Video Background plugin evidence original source source API
complaintsentiment
highseverity
0.96relevance
2replies
Evidence linked to opportunitycommercial context

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9.4% of this page's analysis has direct source links.

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Conversation

review · 1 stars
kaftakis unresolved
I have bought the Plugin two weeks ago. The Plugin have had PHP errors. I contacted to the support and they told me that they will fix it with the Hosting Company. That was 6 Days ago. I have sent questions after that and i don’t get any answer. My guess is, the author has collected his money. Why bother supporting afterwards? Consumer-friendly isn’t what it used to be. If the support was properly done, I would have bought it too. Now they can stick it somewhere dark. Hi kaftakis, I apologize for the delayed support times! There was a small issue that some users were experiencing with PHP that actually had issues within WordPress. I haven’t heard back from you but I hope to hear from you soon on the Push Labs support page to get this issue situated! Thanks for using Video Background & Video Background Pro! Blake

Comments

2 shown
Anonymous User 2017-01-27T07:47:00+00:00

My guess is, the author has collected his money. Why bother supporting afterwards? Consumer-friendly isn’t what it used to be. If the support was properly done, I would have bought it too. Now they can stick it somewhere dark.

blakedotvegas 2017-02-08T05:52:00+00:00

Hi kaftakis, I apologize for the delayed support times! There was a small issue that some users were experiencing with PHP that actually had issues within WordPress. I haven’t heard back from you but I hope to hear from you soon on the Push Labs support page to get this issue situated! Thanks for using Video Background & Video Background Pro! Blake