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supportHello My Advanced Google reCAPTCHA is showing this error: “This version contains a known vulnerability CVE-2026-5411. Updating the plugin to a version higher than 5.39 is strongly recommended. The full report is here . Have questions? Ask us here . “ There is no option to update the plugin and I am not that tech savy to understand the report and how to correct this. Can someone provide some step by step assistance to correct this issue please? Thank you The page I need help with: [ log in to see the link]
Hello @deanna23 , This is most likely an issue in our database. We are sorry for the inconvenience caused. I have forwarded your details to our development team. We will get back to you with an update within 2-3 business days once we have any results. Please wait.
Hello @deanna23 , Thank you for waiting. We’ve fixed this issue. Click “Synchronize with Cloud” in the plugin settings, wait until the rotating icon disappears and refresh the page. If you still see a warning after that, please deactivate the CleanTalk plugin using the Complete Deactivation option: WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings —> enable “Complete Deactivation” —> Save Changes. Plugins —> Installed plugins —> Security by CleanTalk —> Deactivate and Activate This option will reset all plugin settings. Don’t forget to insert your access key. Did it help you?
Hello Thank you for your reply and information. I followed all of your steps 3 separate times, restarted my computer twice, logged in and out of my wordpress dashboard, and tried the same steps on a different browser (safari, I currently use google chrome). Even after following all of yours steps and resetting everything the ways I mentioned, I am still getting the same error. Do you have any other suggestions?
Hello @deanna23 , We need some additional details about your website to investigate further. Could you please open a private support ticket here: https://cleantalk.org/my/support/open Thank you.
sure, thanks for providing the link. I just submitted a ticket with the error information
Thank you. We’ve replied to your ticket. Let’s continue our troubleshooting there.
Hello @deanna23 , This is most likely an issue in our database. We are sorry for the inconvenience caused. I have forwarded your details to our development team. We will get back to you with an update within 2-3 business days once we have any results. Please wait.
Hello @deanna23 , Thank you for waiting. We’ve fixed this issue. Click “Synchronize with Cloud” in the plugin settings, wait until the rotating icon disappears and refresh the page. If you still see a warning after that, please deactivate the CleanTalk plugin using the Complete Deactivation option: WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings —> enable “Complete Deactivation” —> Save Changes. Plugins —> Installed plugins —> Security by CleanTalk —> Deactivate and Activate This option will reset all plugin settings. Don’t forget to insert your access key. Did it help you?
Hello Thank you for your reply and information. I followed all of your steps 3 separate times, restarted my computer twice, logged in and out of my wordpress dashboard, and tried the same steps on a different browser (safari, I currently use google chrome). Even after following all of yours steps and resetting everything the ways I mentioned, I am still getting the same error. Do you have any other suggestions?
Hello @deanna23 , We need some additional details about your website to investigate further. Could you please open a private support ticket here: https://cleantalk.org/my/support/open Thank you.
sure, thanks for providing the link. I just submitted a ticket with the error information
Thank you. We’ve replied to your ticket. Let’s continue our troubleshooting there.