Source evidence

Version 3.5.16 causing critical error

Meta for WooCommerce · support · 2026-02-09T06:54:00+00:00

Meta for WooCommerce plugin evidence original source source API

complaintsentiment

highseverity

0.74relevance

4replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

4 / 31 rows with source links

12.9% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

27 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

garrywilliams resolved

WordPress version 6.9.1, PHP version 8.2.30 Updating the plugin to version 3.5.16 causes the following critical error on the site : Error Details ============= An error of type E_ERROR was caused in line 12 of the file /usr/www/users/jamclxydhd/wp-content/plugins/facebook-for-woocommerce/class-wc-facebookcommerce.php. Error message: Uncaught Error: Failed opening required '/usr/www/users/jamclxydhd/wp-content/plugins/facebook-for-woocommerce/includes/fbcollection.php' (include_path='.:/usr/share/php') in /usr/www/users/jamclxydhd/wp-content/plugins/facebook-for-woocommerce/class-wc-facebookcommerce.php:12 Stack trace: #0 /usr/www/users/jamclxydhd/wp-content/plugins/facebook-for-woocommerce/facebook-for-woocommerce.php(153): require_once() #1 /usr/www/users/jamclxydhd/wp-includes/class-wp-hook.php(341): WC_Facebook_Loader->init_plugin('') #2 /usr/www/users/jamclxydhd/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters(NULL, Array) #3 /usr/www/users/jamclxydhd/wp-includes/plugin.php(522): WP_Hook->do_action(Array) #4 /usr/www/users/jamclxydhd/wp-settings.php(593): do_action('plugins_loaded') #5 /usr/www/users/jamclxydhd/wp-config.php(107): require_once('/usr/www/users/...') #6 /usr/www/users/jamclxydhd/wp-load.php(50): require_once('/usr/www/users/...') #7 /usr/www/users/jamclxydhd/wp-admin/admin-ajax.php(22): require_once('/usr/www/users/...') #8 {main} thrown Hi @garrywilliams – sorry about the delay. Can you try the following: Temporarily disable all cache plugins and clear the cache Reinstall and re-connect the plugin If the issue persists, please share your System Status report , the latest facebook_for_woocommerce log (located in WooCommerce > Status > Logs), and any plugin-related errors from your debug.log using PasteBin . Kind regards, Marija Hi @garrywilliams – just wanted to follow up and check if you are still experiencing this issue? If so, please try the following: Temporarily disable all cache plugins and clear the cache Reinstall and re-connect the plugin If the issue persists, please share your System Status report , the latest facebook_for_woocommerce log (located in WooCommerce > Status > Logs), and any plugin-related errors from your debug.log using PasteBin . Kind regards, Marija Thank-you, I updated to 3.6.0 and that seemed to fix the error. Thanks for letting us know @garrywilliams ! Please feel free to reach out again, should you need any further assistance with the plugin. Kind regards, Marija

Commercial Context

Opportunity

onsite conversion and engagement operations

Facebook conversion widget assurance for turning onsite engagement widgets into measurable leads, trust, and conversions

Buyer: marketing teams, agencies, publishers, and ecommerce operators

Wedge: audit Facebook display rules, lead capture, trust signals, and campaign attribution

Proof Blocked card complete market

Analysis

codex:gpt-5.5

Summary: A Meta for WooCommerce update caused a fatal site error from a missing required file, later fixed by updating to 3.6.0.

Evidence quote: Updating the plugin to version 3.5.16 causes the following critical error on the site

Affected feature: plugin initialization

bugs plugin initialization

Plugin

API

Meta for WooCommerce

400.0K active installs · 49.8M downloads · rating 44.0

catalog sync conversions api facebook meta whatsapp

Comments

4 shown

Marija 2026-03-16T16:08:00+00:00

Hi @garrywilliams – sorry about the delay. Can you try the following: Temporarily disable all cache plugins and clear the cache Reinstall and re-connect the plugin If the issue persists, please share your System Status report , the latest facebook_for_woocommerce log (located in WooCommerce > Status > Logs), and any plugin-related errors from your debug.log using PasteBin . Kind regards, Marija

Marija 2026-03-20T09:31:00+00:00

Hi @garrywilliams – just wanted to follow up and check if you are still experiencing this issue? If so, please try the following: Temporarily disable all cache plugins and clear the cache Reinstall and re-connect the plugin If the issue persists, please share your System Status report , the latest facebook_for_woocommerce log (located in WooCommerce > Status > Logs), and any plugin-related errors from your debug.log using PasteBin . Kind regards, Marija

garrywilliams 2026-03-23T05:54:00+00:00

Thank-you, I updated to 3.6.0 and that seemed to fix the error.

Marija 2026-03-23T08:48:00+00:00

Thanks for letting us know @garrywilliams ! Please feel free to reach out again, should you need any further assistance with the plugin. Kind regards, Marija