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supportHello, in your latest release 3.0.6 all users are missing https://prnt.sc/4_zI5pHlZFV2
Hi @baloo13 , Thank you for contacting us. We hope you are doing well. The issue you are reporting has already been replicated. It occurs when you update your plugin from WordPress. You can resolve this by simply following the steps below. Deactive your New User Approve Plugin from your website and then delete it. Install the plugin from here: https://wordpress.org/plugins/new-user-approve/ . Active the New Fresh Build of the plugin. Deep clean the Cache of your website. The issue is mainly related to the website’s cache. Try the above steps and let us know if you are still having any problems. Thanks & Regards, WP Experts Support Team
that was the problem. now it is fixed. so from now on i must update it manually? thank you
I have this exact issue, happens all the time. I even reinstalled and cleared cache, same issue. Makes the plugin totally useless for us as we need to see User give info to accept users.
Hi @baloo13 , Thank you for your Update. The issue is temporary, and you no longer need to manually update your plugin each time a new update is released. Our team is looking into this case more deeply as well. Thank you
Hi @jposterspy , Apologies for the issue you have to face. We have informed our development team. They are actively working on this. We will update you as soon as possible. Thank you
Hello. Same issue. Remove and delete version 2.6.4 and uploaded version 3.0.9. All pending, approved and rejected users are gone. Not using cache.
Hi @gustavotroisi , Thank you for contacting us. we hope you are doing well. Could you please share the screen cast video of the issue you are experiencing so that we can investigate it further? Additionally, the problem you are reporting appears to be closely linked to the cache of your website. Clearing the cache may resolve the issue. Alternatively, try opening your website in a new browser to verify the situation. If possible kindly open a new support thread so we can direct help you in this. Thanks & Regards, WP Experts Support Team
Hi @baloo13 , Thank you for contacting us. We hope you are doing well. The issue you are reporting has already been replicated. It occurs when you update your plugin from WordPress. You can resolve this by simply following the steps below. Deactive your New User Approve Plugin from your website and then delete it. Install the plugin from here: https://wordpress.org/plugins/new-user-approve/ . Active the New Fresh Build of the plugin. Deep clean the Cache of your website. The issue is mainly related to the website’s cache. Try the above steps and let us know if you are still having any problems. Thanks & Regards, WP Experts Support Team
that was the problem. now it is fixed. so from now on i must update it manually? thank you
I have this exact issue, happens all the time. I even reinstalled and cleared cache, same issue. Makes the plugin totally useless for us as we need to see User give info to accept users.
Hi @baloo13 , Thank you for your Update. The issue is temporary, and you no longer need to manually update your plugin each time a new update is released. Our team is looking into this case more deeply as well. Thank you
Hi @jposterspy , Apologies for the issue you have to face. We have informed our development team. They are actively working on this. We will update you as soon as possible. Thank you
Hello. Same issue. Remove and delete version 2.6.4 and uploaded version 3.0.9. All pending, approved and rejected users are gone. Not using cache.
Hi @gustavotroisi , Thank you for contacting us. we hope you are doing well. Could you please share the screen cast video of the issue you are experiencing so that we can investigate it further? Additionally, the problem you are reporting appears to be closely linked to the cache of your website. Clearing the cache may resolve the issue. Alternatively, try opening your website in a new browser to verify the situation. If possible kindly open a new support thread so we can direct help you in this. Thanks & Regards, WP Experts Support Team