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UPS Access Point – Pickup address missing in order details

eCommerce Shipping Dashboard by UPS for WooCommerce · support · 2025-05-19T07:13:00+00:00

eCommerce Shipping Dashboard by UPS for WooCommerce plugin evidence original source source API
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support
alexis13520 unresolved
Hello, We are experiencing an issue with the UPS Access Point option on our WooCommerce store. When a customer selects a UPS Access Point for delivery, the pickup point address is not saved in the order details . Only the billing address appears in the order summary. This issue does not occur with other carriers – Mondial Relay and Colissimo pickup points are working as expected and the selected relay addresses are correctly recorded. Our setup: WordPress version: 6.8.1 WooCommerce version: 9.8.5 Theme: Astra Could you please help us identify the cause and provide a fix for this? Best regards, Les Délices de l’Olivier Team The page I need help with: [ log in to see the link]

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