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update failed

Loginizer · support · 2025-04-17T15:04:00+00:00

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Conversation

support
koullis resolved
update to 2.00 doesnt work i get this error Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature Another strange thing is 1 site shows update to 2.00 and 1 site shows 1.9.9 is up to date This topic was modified 1 year, 2 months ago by koullis . Hello, We are sorry for the inconvenience caused. If both sites are on same server and one got updated, then its possible that the plugin file got corrupted while downloading, so I would suggest you wait a few minutes and try updating it again. If you are facing this issue with the Pro version of Loginizer then please reach out to us at support@loginizer.com as this forum is meant for the Free version only as per the WordPress forum guidelines. Regards, Vardan thank you for your reply.. You were right didnt notice that update was for Pro. free version never picked up that there was an update..did it manually though . Hello, I apologies for the delay. Were you able to update the free version? Or do you still have issue? Regards, Vardan

Comments

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Vardan 2025-04-17T15:19:00+00:00

Hello, We are sorry for the inconvenience caused. If both sites are on same server and one got updated, then its possible that the plugin file got corrupted while downloading, so I would suggest you wait a few minutes and try updating it again. If you are facing this issue with the Pro version of Loginizer then please reach out to us at support@loginizer.com as this forum is meant for the Free version only as per the WordPress forum guidelines. Regards, Vardan

koullis 2025-04-17T15:39:00+00:00

thank you for your reply.. You were right didnt notice that update was for Pro. free version never picked up that there was an update..did it manually though .

Vardan 2025-04-18T07:13:00+00:00

Hello, I apologies for the delay. Were you able to update the free version? Or do you still have issue? Regards, Vardan