Conversation
supportTrying to test how this plugin works. I can confirm the new members are added to the Mailchimp list, but what triggers the removal? In the plugin setting I have this “checked”: Remove Email From List When Subscription Payment is Cancelled I have tried the following: Expiring a member. Deleting the member/customer and associated subscription from Stripe. Deleting the the payment history of the member. Deleting the member completely from the website. None of these options remove the user from MailChimp, so what is the trigger of the removal?
From the debug log: [2021/09/21 13:48:01] – SUCCESS: [MailChimp] Processing swpm_subscription_payment_cancelled hook. [2021/09/21 13:48:01] – FAILURE: [MailChimp] No member_id available. Aborting
Hi, Did you by any chance followed the instructions below? https://simple-membership-plugin.com/signup-members-mailchimp-list/ Thank you.
Yes, I did and as I mentioned it works and the member gets added. From the looks of the debug log above it would seem member_id is missing so nothing is done.
Thank you for sharing more information. I have submitted a message to the developers to investigate further your issue. Kind regards.
From the debug log: [2021/09/21 13:48:01] – SUCCESS: [MailChimp] Processing swpm_subscription_payment_cancelled hook. [2021/09/21 13:48:01] – FAILURE: [MailChimp] No member_id available. Aborting
Hi, Did you by any chance followed the instructions below? https://simple-membership-plugin.com/signup-members-mailchimp-list/ Thank you.
Yes, I did and as I mentioned it works and the member gets added. From the looks of the debug log above it would seem member_id is missing so nothing is done.
Thank you for sharing more information. I have submitted a message to the developers to investigate further your issue. Kind regards.