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Source evidence

Unreliable, breaks regularly

Constant Contact Forms · review · 2024-03-19T13:52:00+00:00

Constant Contact Forms plugin evidence original source source API
complaintsentiment
mediumseverity
0.86relevance
3replies
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Conversation

review · 1 stars
nathnoel unresolved
Have been using the Constant Contact plugin for years but lately it keeps disconnecting or “losing” the lists and we are missing unknown # of subscribers. Happy with Constant Contact otherwise but urgently need to seek a new, reliable option for signups. This topic was modified 2 years, 2 months ago by nathnoel . Hi @nathnoel Sorry to hear that you have had an underwhelming experience. We would love a chance to troubleshoot and see what may be going on. If you’re running the latest version of the plugin, it should be doing what it can to self-reconnect, but we know there is a point where we prompt to manually disconnect and reconnect. Is that the experience you’ve been having? Getting the prompt to manually do so? We also added missed signup catching that runs in the background, for once API connectivity has been restored, so hopefully those are getting added in in short order. No prompts are received. It’s an unpleasant surprise every time, that I now have to be vigilant to watch. Can we have off-line troubleshoot call? To at least get started with some offline discussion, can you reach out to wordpresssupport@constantcontact.com and provide this link as context for the email, so we can keep things organized? Thanks https://wordpress.org/support/topic/unreliable-breaks-regularly/

Comments

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Constant Contact 2024-03-19T15:07:00+00:00

Hi @nathnoel Sorry to hear that you have had an underwhelming experience. We would love a chance to troubleshoot and see what may be going on. If you’re running the latest version of the plugin, it should be doing what it can to self-reconnect, but we know there is a point where we prompt to manually disconnect and reconnect. Is that the experience you’ve been having? Getting the prompt to manually do so? We also added missed signup catching that runs in the background, for once API connectivity has been restored, so hopefully those are getting added in in short order.

nathnoel 2024-03-19T19:44:00+00:00

No prompts are received. It’s an unpleasant surprise every time, that I now have to be vigilant to watch. Can we have off-line troubleshoot call?

Constant Contact 2024-03-20T14:06:00+00:00

To at least get started with some offline discussion, can you reach out to wordpresssupport@constantcontact.com and provide this link as context for the email, so we can keep things organized? Thanks https://wordpress.org/support/topic/unreliable-breaks-regularly/