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Uninstall error

Microsoft Clarity · support · 2024-09-04T22:31:00+00:00

Microsoft Clarity plugin evidence original source source API
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Conversation

support
aleksandreeu unresolved
Hi, after plugin uninstall we can see clarity js is still loading in waterfall. How can we remove it and not load? @aleksandreeu Thanks for using Clarity and reaching out to us. Could you please share the link to your website zgruzie.cz @aleksandreeu I am unable to access the site, after I pass the reCAPTCHA flow i get redirected to the same page and I have to do reCAPTCHA again ! Please try www-version: https://www.zgruzie.cz/ Or here you can see (ctrl+F and type clarity — you will see that few js files are laoding. And now we removed everyhting what is related to clarity) https://gtmetrix.com/reports/www.zgruzie.cz/kRm9MVFF/ Thank you @aleksandreeu I checked the Clarity project associated with your website and WordPress integration is completely removed however, the project is integrated with UET that’s why the clarity code is still being used. If you want to completely remove it, you would have to disable the integration. Here is how you can do it https://help.ads.microsoft.com/apex/index/3/en/60110 Thank you . I can’t Login to clarity as I have deleted account. How should I act in this case? ? You won’t need to login to Clarity as disabling UET integration is done from ads side not Clarity I dont see where is the 3rd step — Select Continue tag setup. https://ibb.co/m5cs8xk You can click on ‘Back to All tags’ button on the top left side, then, in the table which contains all the tags, you can hover over your tag name and you should see a pen icon, when you click on it, it will take you to the edit setup view where you can clear the checkbox for ‘Enable Microsoft Clarity’

Comments

10 shown
amro18 2024-09-09T01:16:00+00:00

@aleksandreeu Thanks for using Clarity and reaching out to us. Could you please share the link to your website

aleksandreeu 2024-09-09T06:34:00+00:00

zgruzie.cz

amro18 2024-09-09T18:20:00+00:00

@aleksandreeu I am unable to access the site, after I pass the reCAPTCHA flow i get redirected to the same page and I have to do reCAPTCHA again !

aleksandreeu 2024-09-09T20:56:00+00:00

Please try www-version: https://www.zgruzie.cz/ Or here you can see (ctrl+F and type clarity — you will see that few js files are laoding. And now we removed everyhting what is related to clarity) https://gtmetrix.com/reports/www.zgruzie.cz/kRm9MVFF/

amro18 2024-09-10T23:22:00+00:00

Thank you @aleksandreeu I checked the Clarity project associated with your website and WordPress integration is completely removed however, the project is integrated with UET that’s why the clarity code is still being used. If you want to completely remove it, you would have to disable the integration. Here is how you can do it https://help.ads.microsoft.com/apex/index/3/en/60110

aleksandreeu 2024-09-10T23:24:00+00:00

Thank you . I can’t Login to clarity as I have deleted account. How should I act in this case?

aleksandreeu 2024-09-11T21:51:00+00:00

?

amro18 2024-09-11T23:20:00+00:00

You won’t need to login to Clarity as disabling UET integration is done from ads side not Clarity

aleksandreeu 2024-09-12T05:22:00+00:00

I dont see where is the 3rd step — Select Continue tag setup. https://ibb.co/m5cs8xk

amro18 2024-09-21T15:45:00+00:00

You can click on ‘Back to All tags’ button on the top left side, then, in the table which contains all the tags, you can hover over your tag name and you should see a pen icon, when you click on it, it will take you to the edit setup view where you can clear the checkbox for ‘Enable Microsoft Clarity’