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Unfortunately a one star review.

Fuse Social Floating Sidebar · review · 2020-06-05T15:45:00+00:00

praisesentiment
highseverity
0.77relevance
5replies
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Conversation

review · 4 stars
da_PSI unresolved
The free plugin used for some time, and it worked very well. At a later stage, I wanted to support the developer (Daniyal) and needed some other customization. After paying, everything changed. He stopped replying to my messages, ignored my questions. I have him more than enough time (2 months) but still now, its still not working. The plugin works fine, the support is terrible. I paid for the support, and it was better if I simply burned it. Will find someone else to fix the things that he promised to do, but never did. This topic was modified 5 years, 8 months ago by da_PSI . Hi there, I am really sorry about the experience you had – but I can’t find your support request anywhere. Can you please send me an email at daniyal@photontechs.com for the issue you are going through. Also for the pro version, if you didn’t like it we provide a money-back guarantee. So you can initiate a refund request anytime you would like. Please let me know if you have any questions and I’ll be glad to help you out! Thanks! Contacted Daniyal via Facebook as requested, but again he is ignoring everything. Upon checking we found this purchase was made around 7 months ago, and according to PayPal policy, we can only refund the payments within 180 days – unfortunately, this is outside our refund policy. Upon checking we found this purchase was made around 7 months ago, and according to PayPal policy, we can only refund the payments within 180 days – unfortunately, this is outside our refund policy. We had an agreement of making changes on a website. Daniyal instructed to buy his plugin for that, since I should trust someone that has almost only positive reviews I purchased the plugin. After all this, things took long and etc. etc. Got a 70% refund.

Comments

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Daniyal Ahmed (a11n) 2020-06-12T11:36:00+00:00

Hi there, I am really sorry about the experience you had – but I can’t find your support request anywhere. Can you please send me an email at daniyal@photontechs.com for the issue you are going through. Also for the pro version, if you didn’t like it we provide a money-back guarantee. So you can initiate a refund request anytime you would like. Please let me know if you have any questions and I’ll be glad to help you out! Thanks!

da_PSI 2020-09-13T12:36:00+00:00

Contacted Daniyal via Facebook as requested, but again he is ignoring everything.

hidivi 2020-09-13T12:45:00+00:00

Upon checking we found this purchase was made around 7 months ago, and according to PayPal policy, we can only refund the payments within 180 days – unfortunately, this is outside our refund policy.

Daniyal Ahmed (a11n) 2020-09-13T12:48:00+00:00

Upon checking we found this purchase was made around 7 months ago, and according to PayPal policy, we can only refund the payments within 180 days – unfortunately, this is outside our refund policy.

da_PSI 2020-09-13T13:17:00+00:00

We had an agreement of making changes on a website. Daniyal instructed to buy his plugin for that, since I should trust someone that has almost only positive reviews I purchased the plugin. After all this, things took long and etc. etc. Got a 70% refund.