Source evidence

Two separate errors uploading demo content

One Click Demo Import · support · 2024-08-01T15:19:00+00:00

One Click Demo Import plugin evidence original source source API

mixedsentiment

highseverity

0.95relevance

2replies

Evidence linked to opportunitycommercial context

Proof Health

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Conversation

support

esuprofwriting resolved

Hello, I have been trying for two hours to get the .xml and .dat files sent to me by the Weeland theme developer (ThemeForest) to upload. I managed to get the widgets file to upload, but I get two separate errors for the .xml and .dat: Error 524 for the .xml import and 403 for the .dat file. Initially, I tried to upload all three at once. Tried that several times before trying them singly. I did go into my php.ini file and increase upload max size just to be on the safe side, so it’s not that. Any advice? The page I need help with: [ log in to see the link] Hi there @esuprofwriting , Thanks for reaching out! The 524 error is returned by Cloudflare, and indicates that there is a timeout occurring on your server. You mentioned increasing the max upload size in PHP.ini, but you may need to also increase the max execution time, post max size, and memory limit. Regarding the 403 being thrown when you upload the .dat file, you might want to check with your host. Some hosts use a security software called ModSecurity, which can block files such as .dat files. They can check their logs to see if that may be the issue. I hope that helps! Have a great day! David, thank you so much for this information! I will follow up on this info. Best regards, Holly

Commercial Context

Opportunity

agency visual QA and update safety

Theme Options visual QA and update safety for preventing client-site regressions before updates or edits go live

Buyer: site builders and agencies

Wedge: detect theme options layout regressions, widget breakage, and client-visible update issues

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Two separate errors uploading demo content: users show security, bugs, compatibility pain that may indicate a product gap.

Evidence quote: Two separate errors uploading demo content Hello, I have been trying for two hours to get the .xml and .dat files sent to me by the Weeland theme developer (ThemeForest) to upload.

Affected feature: form

security bugs compatibility performance

Plugin

API

One Click Demo Import

1.0M active installs · 20.7M downloads · rating 86.0

content import settings theme options widgets

Comments

2 shown

David 2024-08-06T15:49:00+00:00

Hi there @esuprofwriting , Thanks for reaching out! The 524 error is returned by Cloudflare, and indicates that there is a timeout occurring on your server. You mentioned increasing the max upload size in PHP.ini, but you may need to also increase the max execution time, post max size, and memory limit. Regarding the 403 being thrown when you upload the .dat file, you might want to check with your host. Some hosts use a security software called ModSecurity, which can block files such as .dat files. They can check their logs to see if that may be the issue. I hope that helps! Have a great day!

esuprofwriting 2024-08-06T22:15:00+00:00

David, thank you so much for this information! I will follow up on this info. Best regards, Holly