Conversation
supportHi 🙂 i cant edit the title and subtitle in the customizer. when i disable this plugin, the edit buttons are shown, but i cant use it because the pages get broken. Seems to be a bug, can you fix it please. thx a lot 🙂
Hello, Can you specify the link of your page with the issue?
Hi 🙂 nassauer-hof-loreley.de
Hello, Can you please try to de-activate all plugins except the Mesmerize Companion and re-check your page with the issue? This seems to be a plugin related issue. Also I recommend you to first create a backup of your website using this plugin – https://wordpress.org/plugins/updraftplus/
when i deactivate the Mesmerize Companion plugin, the edit-btns in the Mesmerize customizer are shown. so the btns are deactivted by this plugin
Hello, Did you deactivate the other plugins to see if the texts are editable afterwards? Also you can change the title text by simply clicking on them and typing your desired words in the Customizer. Please see https://cristian-extendstudio.tinytake.com/tt/MzY4NzYwNF8xMTIwMTQzMg `
Hi :-), deactivating all other plugins have no effect. if i deactivate “Mesmerize Companion” the buttons are shown, but the frontpage content (added with elementor) gets lost. then i activate the “frontpage” in the customizer, the frontpage is changed to default demo elements, and my own content (added with elementor) gets lost. i need the btn´s to change the title and subtitle :-/ they are only displayed for 1 secound, and then faded out.
@jwbdv Hi, If the page is edited with Elementor, then you’ll probably not be able to edit the title and subtitle. The solution is to convert the page back to the WordPress Editor, you can do this by clicking on “Edit Page” and then on “Back to WordPress Editor”. After this is done, click on “Edit with Mesmerize”, change the title/subtitle, Publish the changes and convert the page back to Elementor (Edit with Elementor). You can see this in this video: https://ttprivatenew.s3.amazonaws.com/pulse/extendstudio-cosmin/attachments/19595758/TinyTake02-06-2022-12-34-18.mp4 To be on the safe side, please consider making a backup before making any changes.
Hello, Can you specify the link of your page with the issue?
Hi 🙂 nassauer-hof-loreley.de
Hello, Can you please try to de-activate all plugins except the Mesmerize Companion and re-check your page with the issue? This seems to be a plugin related issue. Also I recommend you to first create a backup of your website using this plugin – https://wordpress.org/plugins/updraftplus/
when i deactivate the Mesmerize Companion plugin, the edit-btns in the Mesmerize customizer are shown. so the btns are deactivted by this plugin
Hello, Did you deactivate the other plugins to see if the texts are editable afterwards? Also you can change the title text by simply clicking on them and typing your desired words in the Customizer. Please see https://cristian-extendstudio.tinytake.com/tt/MzY4NzYwNF8xMTIwMTQzMg `
Hi :-), deactivating all other plugins have no effect. if i deactivate “Mesmerize Companion” the buttons are shown, but the frontpage content (added with elementor) gets lost. then i activate the “frontpage” in the customizer, the frontpage is changed to default demo elements, and my own content (added with elementor) gets lost. i need the btn´s to change the title and subtitle :-/ they are only displayed for 1 secound, and then faded out.
@jwbdv Hi, If the page is edited with Elementor, then you’ll probably not be able to edit the title and subtitle. The solution is to convert the page back to the WordPress Editor, you can do this by clicking on “Edit Page” and then on “Back to WordPress Editor”. After this is done, click on “Edit with Mesmerize”, change the title/subtitle, Publish the changes and convert the page back to Elementor (Edit with Elementor). You can see this in this video: https://ttprivatenew.s3.amazonaws.com/pulse/extendstudio-cosmin/attachments/19595758/TinyTake02-06-2022-12-34-18.mp4 To be on the safe side, please consider making a backup before making any changes.