Source evidence

There is no answer from the support

Contact Form & SMTP Plugin for WordPress by PirateForms · review · 2018-07-30T17:48:00+00:00

Contact Form & SMTP Plugin for WordPress by PirateForms plugin evidence original source source API

complaintsentiment

highseverity

1.0relevance

5replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

4 / 34 rows with source links

11.8% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

30 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

review · 2 stars

alexzhestkov unresolved

Good plugin, but I faced with the issue – notifications do not go to my email. I wrote to the support but there is no answer. Hey there, Thank you for reporting your issue to us. Can you tell us when you submitted your support request and if you got a reply? We’ve replied to all the users who reported us so far, so it’s possible your email reached our spam box. Let us know. Hi, Hardeep. I sent my issue through the website form https://themeisle.com/contact/ . Regards. That’s the correct place. We don’t have any ticket which hasn’t been answered for more than 20 hours. Can you please send it again and include the keyword “notifyhardeep” in the end, and let me know here, so I could search for it in spam? Thank you. 🙂 Hi Thank you. I sent the support request again. For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well. As the author is aware, commercial products are not supported in these forums . I am sure they will have no problem supporting you there.

Commercial Context

Opportunity

lead capture reliability

Forms lead-capture reliability for protecting form submissions and lead routing

Buyer: marketing teams, agencies, and lead-generation site owners

Wedge: monitor forms submissions, notification delivery, spam, and CRM handoffs

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: There is no answer from the support: users show security, bugs, compatibility pain that may indicate a product gap.

Evidence quote: There is no answer from the support Good plugin, but I faced with the issue – notifications do not go to my email.

Affected feature: email

security bugs compatibility support

Plugin

API

Contact Form & SMTP Plugin for WordPress by PirateForms

30.0K active installs · 3.8M downloads · rating 94.0

contact form feedback form forms smtp subscribe form

Comments

5 shown

Hardeep Asrani 2018-07-31T16:02:00+00:00

Hey there, Thank you for reporting your issue to us. Can you tell us when you submitted your support request and if you got a reply? We’ve replied to all the users who reported us so far, so it’s possible your email reached our spam box. Let us know.

alexzhestkov 2018-07-31T16:06:00+00:00

Hi, Hardeep. I sent my issue through the website form https://themeisle.com/contact/ . Regards.

Hardeep Asrani 2018-07-31T21:12:00+00:00

That’s the correct place. We don’t have any ticket which hasn’t been answered for more than 20 hours. Can you please send it again and include the keyword “notifyhardeep” in the end, and let me know here, so I could search for it in spam? Thank you. 🙂

alexzhestkov 2018-08-01T17:27:00+00:00

Hi Thank you. I sent the support request again.

Jan Dembowski 2018-08-02T01:55:00+00:00

For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well. As the author is aware, commercial products are not supported in these forums . I am sure they will have no problem supporting you there.