Conversation
supportHello, I am helping a hiking club build their website. After some research, I found that your plugin seemed like the perfect solution, so we installed it. However, when I add content in the plugin fields in the backend, none of that information appears on the frontend. The itinerary, dates, and other fields are not visible at all. In most cases like this, I would suspect a compatibility issue, but the website is very small and simple, so I’m not sure what could be causing the problem. There are only three plugins installed: Contact Form 7, your plugin, and a Gutenberg-related plugin—nothing else. We are also using the Travelvania theme, which is from your library. Backend: https://prnt.sc/x4aXTTW-7p9F Front end: https://prnt.sc/AwucWvyDbW9K Plugins installed: https://prnt.sc/jBIAsEsug1p2 I would be very grateful if you could assist me in resolving this issue. Thank you in advance! The page I need help with: [ log in to see the link]
Hello, Thank you for reaching out, and we sincerely apologize for the delay in responding to your message. We’ve reviewed the details and screenshots you shared. The issue you’re experiencing does seem quite unusual especially since you’re using the Travelvania theme along with a minimal set of plugins, all of which should be fully compatible. To investigate this further and pinpoint the exact cause, we’ll need to take a closer look at the site configuration directly. Could you please provide us with temporary admin login credentials via our contact page ? This will allow our team to inspect the setup and resolve the issue more efficiently. Rest assured, we’ll handle the credentials securely and use them only for troubleshooting purposes. Thank you for your patience and cooperation. We look forward to assisting you further. Best regards,
Thank you for your fast reply, and happy new year! I just wrote you trough the form. Kind regards,
Hello, Thank you for reaching out, and we sincerely apologize for the delay in responding to your message. We’ve reviewed the details and screenshots you shared. The issue you’re experiencing does seem quite unusual especially since you’re using the Travelvania theme along with a minimal set of plugins, all of which should be fully compatible. To investigate this further and pinpoint the exact cause, we’ll need to take a closer look at the site configuration directly. Could you please provide us with temporary admin login credentials via our contact page ? This will allow our team to inspect the setup and resolve the issue more efficiently. Rest assured, we’ll handle the credentials securely and use them only for troubleshooting purposes. Thank you for your patience and cooperation. We look forward to assisting you further. Best regards,
Thank you for your fast reply, and happy new year! I just wrote you trough the form. Kind regards,