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Source evidence

Templates get removed when updating woo?

YayMail – WooCommerce Email Customizer · support · 2025-11-06T12:56:00+00:00

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Conversation

support
lisaxplore resolved
Suddenly all my custom templates are gone. Must have been after updating woo or the plugin? Is this normal? Is hours of work lost. How can I recover it? Hi @lisaxplore , Thanks for coming, and sorry to hear about this. Can you please reach our technical team for assistant since this is not a general issue, and update is working well for everyone else right now: yaycommerce.com/support Regards.

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alina98 2025-11-06T13:15:00+00:00

Hi @lisaxplore , Thanks for coming, and sorry to hear about this. Can you please reach our technical team for assistant since this is not a general issue, and update is working well for everyone else right now: yaycommerce.com/support Regards.