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supportThis plugin seems ideal for my website. I am considering on purchasig the premium version. I have installed the free version on a staging site but it crtashes when I activate it. There seems to be a conflict with The Events Calendar plugin. Any idea on how to solve this issue? Thanks! The page I need help with: [ log in to see the link]
Thanks for testing the plugin and considering the premium version! Yes, the free plugin crashing on activation usually indicates a plugin conflict – and you’re right, there are known compatibility issues with “The Events Calendar” plugin . Here’s what you can do to troubleshoot and potentially fix the conflict: 1. Check for PHP Errors Install the Debug Log Manager plugin: https://wordpress.org/plugins/debug-log-manager/ Activate it, then go to Tools → Debug Log Manager , and enable the logging. Try activating the Event Tickets plugin again and check the debug log . If you see an error related to conflicting class names or functions, that’s confirmation. 2. Check for Namespace Conflicts Both plugins deal with events and tickets. It’s possible they use similar function names or hooks, which causes a fatal error. Unfortunately, if it’s a class/function name collision , the only solution is code-level separation – which isn’t easily solvable without developer support. 3. Try Activating the Plugin First Try this sequence: Deactivate “The Events Calendar” Activate “Event Tickets with Ticket Scanner” Then activate “The Events Calendar” again Sometimes this order works, depending on how both plugins load their dependencies. 4. Use a Clean Theme (Optional) Test with a clean WordPress theme like Twenty Twenty-Four , just to rule out theme interference. If it works there, the conflict might involve your theme and not just the other plugin. 5. Fallback: Use Separate Sites or Subdomain If you need both plugins, and they simply won’t coexist, you can install Event Tickets with Ticket Scanner on a subdomain (like tickets.yourdomain.com) and handle the ticket selling separately. If you’d like a faster resolution, you can also send the debug log to support, or reach out directly at: support@vollstart.com The chance is there, that both plugins cannot work together for now.
Thanks for testing the plugin and considering the premium version! Yes, the free plugin crashing on activation usually indicates a plugin conflict – and you’re right, there are known compatibility issues with “The Events Calendar” plugin . Here’s what you can do to troubleshoot and potentially fix the conflict: 1. Check for PHP Errors Install the Debug Log Manager plugin: https://wordpress.org/plugins/debug-log-manager/ Activate it, then go to Tools → Debug Log Manager , and enable the logging. Try activating the Event Tickets plugin again and check the debug log . If you see an error related to conflicting class names or functions, that’s confirmation. 2. Check for Namespace Conflicts Both plugins deal with events and tickets. It’s possible they use similar function names or hooks, which causes a fatal error. Unfortunately, if it’s a class/function name collision , the only solution is code-level separation – which isn’t easily solvable without developer support. 3. Try Activating the Plugin First Try this sequence: Deactivate “The Events Calendar” Activate “Event Tickets with Ticket Scanner” Then activate “The Events Calendar” again Sometimes this order works, depending on how both plugins load their dependencies. 4. Use a Clean Theme (Optional) Test with a clean WordPress theme like Twenty Twenty-Four , just to rule out theme interference. If it works there, the conflict might involve your theme and not just the other plugin. 5. Fallback: Use Separate Sites or Subdomain If you need both plugins, and they simply won’t coexist, you can install Event Tickets with Ticket Scanner on a subdomain (like tickets.yourdomain.com) and handle the ticket selling separately. If you’d like a faster resolution, you can also send the debug log to support, or reach out directly at: support@vollstart.com The chance is there, that both plugins cannot work together for now.