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Source evidence

Synchronization error

Issuu PDF Sync · support · 2015-01-15T07:47:00+00:00

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Conversation

support
glanum resolved
Hello, I’m having troubles synchronizing my PDF files since December the 9th 2014. Te plugin synchronization worked properly until early December but now I have to rename my PDF file several times and download it again for the synchronization to work. However it seems completely random. Sometimes all it takes is to remove a character to the file name, other times it does not work at the first go… Thank you in advance for your help. Best regards. https://wordpress.org/plugins/issuu-pdf-sync/ I’m having the same issue here. I’m in a big trouble, cuz i have a big product developed by using WordPress as the base and i have an important feature of my product attached to this synchronization. I’m in trouble with my 50+ customers … i dont know what to do! Hello, I’m sorry about that. I’m gonna find a moment to have a complete look at the plugin. We are now two people to work on this so I’ll ask to the other developer if he has an idea. If you find a precise scenario and not a “random” one, it could help me to find the solution. Thanks. Hello, I’ve just try again the plugin with a fresh WP install and everything looks good. Do you know that when you edit a media, you have an information about the sync stat with Issuu ? (For example “This PDF is already synchronised on Issuu”) Now, with WordPress 4.2.2 version is everything working.

Comments

4 shown
Janynne Gomes 2015-02-02T19:57:00+00:00

I’m having the same issue here. I’m in a big trouble, cuz i have a big product developed by using WordPress as the base and i have an important feature of my product attached to this synchronization. I’m in trouble with my 50+ customers … i dont know what to do!

benjaminniess 2015-03-02T22:49:00+00:00

Hello, I’m sorry about that. I’m gonna find a moment to have a complete look at the plugin. We are now two people to work on this so I’ll ask to the other developer if he has an idea. If you find a precise scenario and not a “random” one, it could help me to find the solution. Thanks.

benjaminniess 2015-03-03T22:43:00+00:00

Hello, I’ve just try again the plugin with a fresh WP install and everything looks good. Do you know that when you edit a media, you have an information about the sync stat with Issuu ? (For example “This PDF is already synchronised on Issuu”)

Janynne Gomes 2015-06-12T13:35:00+00:00

Now, with WordPress 4.2.2 version is everything working.