Source evidence

Sync stops after a while

Matador Jobs Lite · support · 2023-08-11T14:10:00+00:00

Matador Jobs Lite plugin evidence original source source API

mixedsentiment

mediumseverity

0.78relevance

3replies

Evidence linked to opportunitycommercial context

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Conversation

support

mattallendunamis resolved

I have the lite version of the module on a website. It is successful in connection and retrieves jobs from Bullhorn but after a while the automatic sync will fail. Looking in the logs it appears that the sync is run every 10 minutes, on my system at least, I can see if successfully connecting and syncing jobs or saying that there are no jobs to sync and then it stop and says that the OAuth access token is expired or invalid, at this point we have to manually re-do the connection and then it stays up for maybe a day, sometimes less, and drop the connection again with the same error. Very annoying, has anyone had this same issue and managed to resolve it? Hello, thank you for the heads up. We are in fact tracking this issue. Bullhorn modified their connection routine two weeks ago and it has resulted in some inconsistent connection quality. We have a release candidate with a fix being tested by some of our users with intent to release next week on Monday provided we accomplish the return to stability we are used to over the weekend for our RC testers. More information is available here, by the way: https://matadorjobs.com/about-us/news-and-notes/recent-bullhorn-disconnections-wordpress-6-3-php-8-3/ Jeremy, really appreciate the prompt response and the information. I will await an update to the module in due time. Thanks so much!!

Commercial Context

Opportunity

local listing and directory operations

Job Board directory accuracy workflow for keeping listings, locations, maps, and directory submissions accurate

Buyer: directory owners, local businesses, agencies, and marketplace operators

Wedge: audit job board submissions, map visibility, listing freshness, spam, and local-lead routing

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Sync stops after a while: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence quote: Looking in the logs it appears that the sync is run every 10 minutes, on my system at least, I can see if successfully connecting and syncing jobs or saying that there are no jobs to sync and then it stop and says that the OAuth access token is expired or invalid, at this point we have to manually re-do the connection and then it stays up for maybe a day, so

Affected feature: form

bugs compatibility support value

Plugin

API

Matador Jobs Lite

20 active installs · 12.9K downloads · rating 0.0

ats bullhorn career portal job board oscp

Comments

3 shown

Jeremy Scott 2023-08-11T14:40:00+00:00

Hello, thank you for the heads up. We are in fact tracking this issue. Bullhorn modified their connection routine two weeks ago and it has resulted in some inconsistent connection quality. We have a release candidate with a fix being tested by some of our users with intent to release next week on Monday provided we accomplish the return to stability we are used to over the weekend for our RC testers.

Jeremy Scott 2023-08-11T15:17:00+00:00

More information is available here, by the way: https://matadorjobs.com/about-us/news-and-notes/recent-bullhorn-disconnections-wordpress-6-3-php-8-3/

mattallendunamis 2023-08-14T09:30:00+00:00

Jeremy, really appreciate the prompt response and the information. I will await an update to the module in due time. Thanks so much!!