Source evidence

Switching templates in the customiser resets them

Email Customizer · support · 2025-11-26T06:45:00+00:00

Email Customizer plugin evidence original source source API

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Conversation

support

Three AM Web + IT unresolved

If I edit the default email template, but then switch to one of the others like dark, flat or hero image, then switch back to the first default template I edited, any changes I made on the default template are now gone. Seems like a bug.

Commercial Context

Opportunity

lead capture reliability

Email lead-capture reliability for protecting form submissions and lead routing

Buyer: marketing teams, agencies, and lead-generation site owners

Wedge: monitor email submissions, notification delivery, spam, and CRM handoffs

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Switching templates in the customiser resets them: users show bugs pain that may indicate a product gap.

Evidence quote: Switching templates in the customiser resets them If I edit the default email template, but then switch to one of the others like dark, flat or hero image, then switch back to the first default template I edited, any changes I made on the default template are now gone.

Affected feature: email

bugs email

Plugin

API

Email Customizer

300 active installs · 7.7K downloads · rating 100.0

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