WPIntell

Source evidence

Support and communication is slow but they do fix it.

YITH WooCommerce Product Bundles · review · 2015-08-21T16:43:00+00:00

YITH WooCommerce Product Bundles plugin evidence original source source API
mixedsentiment
highseverity
1.0relevance
2replies
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Conversation

review · 3 stars
m_donglyph unresolved
Support Tickets are a big waste of time, they should have a number for support because theres problems affecting sales on the website they haven’t helped at all. Faster support would be better but they take a day or more to respond with a ” Can you be more specific” and I have explained and screenshot the screen so I can let them see, they still have not responded to that, and its day two now. I spent the money because they look legit, but it feels like there not on top of it. Update: It took a while but they fixed it. Hi m_donglyph, actually it seems that your ticket has been answered with a solution that solved your problem. 🙂 So, because of that, may we ask you if you could please change your vote for our plugin? Thank you very much! Best Regards, Yithemes Hi! It is a nice plugin and everything is easy to configure. I am confused about the support tickets thing, I thought the tickets are only for premium users. Do you also offer support to free plugins via https://yithemes.com/contact/ ? Thanks!

Comments

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YITHEMES 2015-09-25T13:48:00+00:00

Hi m_donglyph, actually it seems that your ticket has been answered with a solution that solved your problem. 🙂 So, because of that, may we ask you if you could please change your vote for our plugin? Thank you very much! Best Regards, Yithemes

vbk100 2016-01-09T22:07:00+00:00

Hi! It is a nice plugin and everything is easy to configure. I am confused about the support tickets thing, I thought the tickets are only for premium users. Do you also offer support to free plugins via https://yithemes.com/contact/ ? Thanks!