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supportHello, I have a an opt in “Subscribe to our Newsletter” on my site have had for awhile now. I have had some complaints that my customers were not getting their newsletter and coupon code enclosed. I have run some tests of my own to some of my emails and it does not seem to be delivering the newsletter. It is upto date and I have not changed it from the previous settings. Can you help?
Hi. Can you tell me if you can manually subscribe to a list within MailPoet’s plugin and not via the checkout to see if the results are the same. If you don’t get an email then you may have an issue elsewhere. I look forward to your response.
Hello Sebastian, I set up 2 new email accounts for my website and then subscribed to my Newsletter on my site https://SillyGoatsSoap.com . i received a notice that I had to new subscribers to the newsletter…When I checked the 2 new email accounts there is no newsletter. It did not send. I went into the control panel and manually added a subscriber and that did add that subscriber email. Hope this helps and sorry it took so long to return reply but it did not notify me you commented back. I will watch more closely today. Chris
I should have asked this at the beginning but can you tell me if you are using the stable version of MailPoet or MailPoet 3 Beta?
Stable
It seems to be hit and miss. My wife got the newsletter but I did not on the 2 new names I created from my website?
Hi Chris. I think you may have a PHP mail issue with your hosting. I dont think this is related to either MailPoet or this add-on specifically. I suggest reading the following articles: http://docs.mailpoet.com/article/49-lists-of-hosts-and-their-sending-limits http://docs.mailpoet.com/article/48-wp-cron-batch-emails-sending-frequency Hope that helps.
I’ll take a look later today and let you know. Thank you for getting back to me.
Has the issue been resolved?
Hi. Can you tell me if you can manually subscribe to a list within MailPoet’s plugin and not via the checkout to see if the results are the same. If you don’t get an email then you may have an issue elsewhere. I look forward to your response.
Hello Sebastian, I set up 2 new email accounts for my website and then subscribed to my Newsletter on my site https://SillyGoatsSoap.com . i received a notice that I had to new subscribers to the newsletter…When I checked the 2 new email accounts there is no newsletter. It did not send. I went into the control panel and manually added a subscriber and that did add that subscriber email. Hope this helps and sorry it took so long to return reply but it did not notify me you commented back. I will watch more closely today. Chris
I should have asked this at the beginning but can you tell me if you are using the stable version of MailPoet or MailPoet 3 Beta?
Stable
It seems to be hit and miss. My wife got the newsletter but I did not on the 2 new names I created from my website?
Hi Chris. I think you may have a PHP mail issue with your hosting. I dont think this is related to either MailPoet or this add-on specifically. I suggest reading the following articles: http://docs.mailpoet.com/article/49-lists-of-hosts-and-their-sending-limits http://docs.mailpoet.com/article/48-wp-cron-batch-emails-sending-frequency Hope that helps.
I’ll take a look later today and let you know. Thank you for getting back to me.
Has the issue been resolved?