Source evidence

Subject not displaying on v1.4

Visual Email Designer for WooCommerce · support · 2018-02-28T10:41:00+00:00

Visual Email Designer for WooCommerce plugin evidence original source source API

complaintsentiment

mediumseverity

0.86relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

8 / 33 rows with source links

24.2% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

25 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

sd360 unresolved

My developers have customised the email template but they cannot tell me exactly what they did. I am now supporting it and v1.2 displays the email subject and v1.4 does not. Please could you give me a steer as to where the customisation would have taken place and what files I need to copy where to resolve so I can get the email subject displaying again thanks Hi, Sorry for the inconvenience. We have fixed the problem and committed the fixed package to the wordpress.org. Download the last updated package now to solve your above-mentioned problem. Thanks. Hi, I installed the latest version 1.4.1 and am still getting the same problem email subject “(No subject)” whereas previously I had “Your Service Desk Institute DEV SITE order from 28th February 2018 is complete” Hi, We couldn’t replicate this on our development server. Please contact us at support@smackcoders.com with the screenshot of your problem, our team will surely help you overcome the issue. Thanks.

Commercial Context

Opportunity

lead capture reliability

Email Templates lead-capture reliability for protecting form submissions and lead routing

Buyer: marketing teams, agencies, and lead-generation site owners

Wedge: monitor email templates submissions, notification delivery, spam, and CRM handoffs

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Subject not displaying on v1.4: users show bugs, support, setup pain that may indicate a product gap.

Evidence quote: Subject not displaying on v1.4 My developers have customised the email template but they cannot tell me exactly what they did.

Affected feature: email

bugs support setup support

Plugin

API

Visual Email Designer for WooCommerce

30 active installs · 26.4K downloads · rating 46.0

email customizer email design email templates order emails woocommerce mails

Comments

3 shown

smacksupport 2018-03-03T05:35:00+00:00

Hi, Sorry for the inconvenience. We have fixed the problem and committed the fixed package to the wordpress.org. Download the last updated package now to solve your above-mentioned problem. Thanks.

sd360 2018-03-05T11:59:00+00:00

Hi, I installed the latest version 1.4.1 and am still getting the same problem email subject “(No subject)” whereas previously I had “Your Service Desk Institute DEV SITE order from 28th February 2018 is complete”

smacksupport 2018-03-05T12:13:00+00:00

Hi, We couldn’t replicate this on our development server. Please contact us at support@smackcoders.com with the screenshot of your problem, our team will surely help you overcome the issue. Thanks.