Conversation
supportHi, We are repeatedly encountering customers who pay have the order status as Pending Payment even when there is a successful transaction. Wordpress version : 6.0.2 WooCommerce version : 6.7.0 We use Woocommerce coupled with Instamojo. There are logs with names – instamojo-date.log I am looking at a particular transaction which was in pending payment but customer had paid. Order #2201 I am extracting the place where there is an error. [payments] => Array ( [0] => stdClass Object ( [id] => MOJO2905Q05A20231672 [status] => failed [instrument_type] => CARD [billing_instrument] => International Regular Debit Card [failure] => stdClass Object ( [reason] => AUTHORIZATION_FAILED [message] => Transaction was declined by the bank ) )` Can you please help? The customer has paid but status is still pending payment. Regards Shwetha The page I need help with: [ log in to see the link]
Hello Shwetha, Apologies for the inconvenience caused. Please be rest assured that we’re here to help you. Please contact us through our support desk from here https://support.instamojo.com/hc/en-us/requests/new or contact us through email at support@instamojo.com so we can understand your reported issue and resolve this as soon as possible. We are waiting for your email. Thanks & Reagdrs, Team Instamojo
Hello Shwetha, Apologies for the inconvenience caused. Please be rest assured that we’re here to help you. Please contact us through our support desk from here https://support.instamojo.com/hc/en-us/requests/new or contact us through email at support@instamojo.com so we can understand your reported issue and resolve this as soon as possible. We are waiting for your email. Thanks & Reagdrs, Team Instamojo