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Source evidence

Still Pending Payment when customer has paid

Instamojo for WooCommerce · support · 2022-09-19T06:27:00+00:00

complaintsentiment
highseverity
0.97relevance
1replies
Evidence linked to opportunitycommercial context

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Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

9 / 39 rows with source links

23.1% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

30 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support
Shwetha Harsha unresolved
Hi, We are repeatedly encountering customers who pay have the order status as Pending Payment even when there is a successful transaction. Wordpress version : 6.0.2 WooCommerce version : 6.7.0 We use Woocommerce coupled with Instamojo. There are logs with names – instamojo-date.log I am looking at a particular transaction which was in pending payment but customer had paid. Order #2201 I am extracting the place where there is an error. [payments] => Array ( [0] => stdClass Object ( [id] => MOJO2905Q05A20231672 [status] => failed [instrument_type] => CARD [billing_instrument] => International Regular Debit Card [failure] => stdClass Object ( [reason] => AUTHORIZATION_FAILED [message] => Transaction was declined by the bank ) )` Can you please help? The customer has paid but status is still pending payment. Regards Shwetha The page I need help with: [ log in to see the link] Hello Shwetha, Apologies for the inconvenience caused. Please be rest assured that we’re here to help you. Please contact us through our support desk from here https://support.instamojo.com/hc/en-us/requests/new or contact us through email at support@instamojo.com so we can understand your reported issue and resolve this as soon as possible. We are waiting for your email. Thanks & Reagdrs, Team Instamojo

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Instamojo 2022-09-19T08:43:00+00:00

Hello Shwetha, Apologies for the inconvenience caused. Please be rest assured that we’re here to help you. Please contact us through our support desk from here https://support.instamojo.com/hc/en-us/requests/new or contact us through email at support@instamojo.com so we can understand your reported issue and resolve this as soon as possible. We are waiting for your email. Thanks & Reagdrs, Team Instamojo