Conversation
review · 3 starsWell, it works, but: 1- A product that was a draft was published to FB catalog – no aditional info on logs. 2- A free, promotional product, wasn’t sync – no aditional info on logs. 3- FB is returning a error. Something about a country/language missing field. Not sure how to fix this, 5 product were rejected by FB for this reason. 4- The sync did not remove from the FB Catalog products deleted from woocommerce store. So well, i think it works, but you have to review all the process, so I think it does not save all the time it could save. Maybe there is a premium version of the plugin which resolves this issues, but I think these are not issues but bugs, so should not happen in any version -paid or not- of the plugin. So i think I will try a few days, just to let FB review all the products and the issues are solved. If I continue with the issues I will try to find another plugin.
Hi @aidatun , Thanks for sharing your valuable feedback. We have reviewed your concerns and here is what we would like to share. 1. By default, only products with published status in Woocommerce are synchronized with Facebook. 2. ‘price’ is a required field for Facebook to such products and as such free products with empty price value won’t be synchronized. 3.If you have an error log from Facebook returning this particular error, please share it with us to debug the issue. You can send it to us directly via this link . 4. Currently ‘DELETE’ option is not available in the plugin. We will check including this in the future.
Hi @aidatun , Thanks for sharing your valuable feedback. We have reviewed your concerns and here is what we would like to share. 1. By default, only products with published status in Woocommerce are synchronized with Facebook. 2. ‘price’ is a required field for Facebook to such products and as such free products with empty price value won’t be synchronized. 3.If you have an error log from Facebook returning this particular error, please share it with us to debug the issue. You can send it to us directly via this link . 4. Currently ‘DELETE’ option is not available in the plugin. We will check including this in the future.