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supportHello, Recently the backend of the site started running very very slow, took 60secs to load, some times it timed out. Run a dedicated server with 16cpu and 16gb of ram, 512 memory. When i deactivate branda the backend speed returns. Hope you can fix this or point me in the right direction as i have found Brands to be great, but currently with the slowness it causes in the backend it is unworkable so I have had to deactivate it. Happy to share admin access if you like Thanks, Mark
Hi @subrisi , I hope you are doing well today! Please let us know if are using the latest version of the plugin and if the issue happened after the update. We suggest to perform plugin & theme conflict test first. Please make sure you have recent backups and perform this operation on your dev/staging site if possible. To learn more about a conflict test, please see this guide below: https://wpmudev.com/docs/getting-started/getting-support/#conflict-test Check out this handy flowchart of the troubleshooting process detailed above. https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif Please also provide us Site Health report which you can get from the WordPress admin dashboard Tools->Site Health->Info->Copy site info to clipboard. You can share the contents with us using the free services such as https://pastebin.com or https://justpaste.it Kind regards, Zafer
Hi @subrisi , Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to open a new thread if you have new queries. Kind Regards Nithin
Hi @subrisi , I hope you are doing well today! Please let us know if are using the latest version of the plugin and if the issue happened after the update. We suggest to perform plugin & theme conflict test first. Please make sure you have recent backups and perform this operation on your dev/staging site if possible. To learn more about a conflict test, please see this guide below: https://wpmudev.com/docs/getting-started/getting-support/#conflict-test Check out this handy flowchart of the troubleshooting process detailed above. https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif Please also provide us Site Health report which you can get from the WordPress admin dashboard Tools->Site Health->Info->Copy site info to clipboard. You can share the contents with us using the free services such as https://pastebin.com or https://justpaste.it Kind regards, Zafer
Hi @subrisi , Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to open a new thread if you have new queries. Kind Regards Nithin