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Slow support

Free Downloads WooCommerce · review · 2022-05-27T07:33:00+00:00

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Conversation

review · 5 stars
cyclingteams unresolved
[initial] Works well, but support on the Premium forum is very slow. After four days my post still needs to be moderated 🤨 I might sound impatient here, but if you take my money, you also better provide support as it should. [/initial] [updated] Classic case of misunderstanding as to why my forum post wasn’t moderated yet. Solved now. [/updated] This topic was modified 4 years ago by cyclingteams . Reason: quick reply here, and some misunderstanding This topic was modified 4 years ago by cyclingteams . Hi mate, I tend not to respond to new feature requests until I look at feasibility 🙂 Bug reports and support for existing features are investigated as a priority. Richard, ah OK i was wondering why my post on “Free Downloads WooCommerce Pro” was still in moderation. Would have been nice to drop me a line, as now I thought nobody was looking at it. Yea I read it and thought “That sounds doable, I’ll look into that one” but I should have at least replied with that on the forum 🙂 OK thanks for the explanation, just a case of digital misunderstanding then 😀 As such I’ve adjusted the star rating. Would be nice to have this feature somewhere in the future, as I really not eager to give multiple people access to the backend 😉

Comments

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Richard Webster 2022-05-27T07:36:00+00:00

Hi mate, I tend not to respond to new feature requests until I look at feasibility 🙂 Bug reports and support for existing features are investigated as a priority.

cyclingteams 2022-05-27T07:40:00+00:00

Richard, ah OK i was wondering why my post on “Free Downloads WooCommerce Pro” was still in moderation. Would have been nice to drop me a line, as now I thought nobody was looking at it.

Richard Webster 2022-05-27T07:42:00+00:00

Yea I read it and thought “That sounds doable, I’ll look into that one” but I should have at least replied with that on the forum 🙂

cyclingteams 2022-05-27T07:45:00+00:00

OK thanks for the explanation, just a case of digital misunderstanding then 😀 As such I’ve adjusted the star rating. Would be nice to have this feature somewhere in the future, as I really not eager to give multiple people access to the backend 😉