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Source evidence

Since latest update, plugin is not working

WooReer · support · 2026-01-07T11:18:00+00:00

WooReer plugin evidence original source source API
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Conversation

support
garteth unresolved
Since updating to 3.02, the distance calculator is not working. I have gone through the settings multiple times, updating the distance calculator api settings to a brand new MapBox API token (which I have tested and works), yet each time the shipping displays as Free Shipping. @garteth Is there any log written in wp-admin/admin.php?page=wc-status&tab=logs? none from today, but the recent entry was: 2026-01-06T10:28:16+00:00 Error Error occured to populate the calculate distance destination. Hi @garteth , Thank you for the detailed report and for sharing the log entry. I’d like to let you know that version 3.0.3 has just been published , and it includes a fix for the issue where the MapBox failed to populate the correct distance, which caused the shipping method to fall back to Free Shipping . Please update the plugin to v3.0.3 and test it again. If the issue persists after updating, feel free to reply here with any new log entries, and I’ll be happy to investigate further. Thanks again for your patience and for helping improve the plugin.

Comments

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Sofyan Sitorus 2026-01-07T11:22:00+00:00

@garteth Is there any log written in wp-admin/admin.php?page=wc-status&tab=logs?

garteth 2026-01-07T15:46:00+00:00

none from today, but the recent entry was: 2026-01-06T10:28:16+00:00 Error Error occured to populate the calculate distance destination.

Sofyan Sitorus 2026-01-10T14:26:00+00:00

Hi @garteth , Thank you for the detailed report and for sharing the log entry. I’d like to let you know that version 3.0.3 has just been published , and it includes a fix for the issue where the MapBox failed to populate the correct distance, which caused the shipping method to fall back to Free Shipping . Please update the plugin to v3.0.3 and test it again. If the issue persists after updating, feel free to reply here with any new log entries, and I’ll be happy to investigate further. Thanks again for your patience and for helping improve the plugin.