Source evidence

shortcode / PHP code

Live Chat by Formilla – Real-time Chat & Chatbots Plugin · support · 2016-04-17T13:16:00+00:00

Live Chat by Formilla – Real-time Chat & Chatbots Plugin plugin evidence original source source API

mixedsentiment

mediumseverity

0.78relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

4 / 23 rows with source links

17.4% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

19 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

roycegracie resolved

is it possible to embend the chat into a page content or into the PHP of the theme ? with a shortcode or any other code ? https://wordpress.org/plugins/formilla-live-chat/ Hi there, thanks for reaching out! Yes, if you login to your Formilla account, you can copy and paste the chat script in your chat widget’s settings right above the closing </body> tag of your webpages/template. Feel free to reach us at support@formilla.com if you need any additional help! Cheers. i don’t understand where can i find this code ? i don’t see any widget with the name “Formilla” and i don’t see any code under the settings in the admin area can you please direct me to this code? Hello, If you login to your Formilla.com account, click “Customize”, then the edit (pencil) icon for your chat widget. On the very next page, you’ll notice a large text area with the script on the right-hand side of the page. Please email us at support@formilla.com so we can provide you with specific information regarding your account since this is a public forum. Thank you! [ Signature moderated ]

Commercial Context

Opportunity

support triage and conversation operations

Live Chat support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators

Wedge: triage repeated live chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: shortcode / PHP code: users show compatibility, missing feature, support pain that may indicate a product gap.

Evidence quote: shortcode / PHP code is it possible to embend the chat into a page content or into the PHP of the theme ?

Affected feature: email

compatibility missing feature support support

Plugin

API

Live Chat by Formilla – Real-time Chat & Chatbots Plugin

2.0K active installs · 194.4K downloads · rating 96.0

chat chat bot chatbot live chat livechat

Comments

3 shown

formilla-live-chat 2016-04-17T19:34:00+00:00

Hi there, thanks for reaching out! Yes, if you login to your Formilla account, you can copy and paste the chat script in your chat widget’s settings right above the closing </body> tag of your webpages/template. Feel free to reach us at support@formilla.com if you need any additional help! Cheers.

roycegracie 2016-04-19T09:41:00+00:00

i don’t understand where can i find this code ? i don’t see any widget with the name “Formilla” and i don’t see any code under the settings in the admin area can you please direct me to this code?

formilla-live-chat 2016-04-19T13:48:00+00:00

Hello, If you login to your Formilla.com account, click “Customize”, then the edit (pencil) icon for your chat widget. On the very next page, you’ll notice a large text area with the script on the right-hand side of the page. Please email us at support@formilla.com so we can provide you with specific information regarding your account since this is a public forum. Thank you! [ Signature moderated ]