Source evidence

Short-code not working on Plugin’s Post

Advanced Comment Form · support · 2019-12-19T16:09:00+00:00

Advanced Comment Form plugin evidence original source source API

complaintsentiment

mediumseverity

0.8relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

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Conversation

support

arielle919 unresolved

Hello, for some reason, the short code won’t work in my time-line post, but will work on my wp- pages, and wp- post. Please help, I really love this plugin and need it to finish up my website. Is there any php code i can use to insert it into the back end? I’m using a plugin called:Cool Time-line PRO. I literally just want to make it so the person can comment on the timeline post The page I need help with: [ log in to see the link] Hi arielle919, thanks for reaching out. I have not tested the comment for on pages that are neither posts nor pages in WordPress nor do I know Cool Time-line Pro. How much technical knowledge do you have so that I know what kind of help you need? Thanks, Thomas I’m a web a graphic designer. I know html, css, php and a little javascript. So I can edit the plugin code from the back end. I just need to know the code to do it… Hi arielle919, thanks for your feedback. It has been a while that I wrote this handy plugin so I had to take a look at the code again. There is nothing within Advanced Comment Form that prevents the form to show up for specific posts. The [comment-form] shortcode more or less just executes the comment_form() PHP function. Maybe, shortcodes don’t work in general in that page where you tried it or can you use other shortcodes here? Thanks, Thomas

Commercial Context

Opportunity

lead capture reliability

Form lead-capture reliability for protecting form submissions and lead routing

Buyer: marketing teams, agencies, and lead-generation site owners

Wedge: monitor form submissions, notification delivery, spam, and CRM handoffs

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Short-code not working on Plugin’s Post: users show compatibility, support pain that may indicate a product gap.

Evidence quote: Short-code not working on Plugin’s Post Hello, for some reason, the short code won’t work in my time-line post, but will work on my wp- pages, and wp- post.

Affected feature: form

compatibility support value quality

Plugin

API

Advanced Comment Form

4.0K active installs · 72.7K downloads · rating 100.0

comment form comments form

Comments

3 shown

Thomas Maier 2019-12-19T17:33:00+00:00

Hi arielle919, thanks for reaching out. I have not tested the comment for on pages that are neither posts nor pages in WordPress nor do I know Cool Time-line Pro. How much technical knowledge do you have so that I know what kind of help you need? Thanks, Thomas

arielle919 2019-12-19T18:32:00+00:00

I’m a web a graphic designer. I know html, css, php and a little javascript. So I can edit the plugin code from the back end. I just need to know the code to do it…

Thomas Maier 2019-12-20T07:15:00+00:00

Hi arielle919, thanks for your feedback. It has been a while that I wrote this handy plugin so I had to take a look at the code again. There is nothing within Advanced Comment Form that prevents the form to show up for specific posts. The [comment-form] shortcode more or less just executes the comment_form() PHP function. Maybe, shortcodes don’t work in general in that page where you tried it or can you use other shortcodes here? Thanks, Thomas