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supportHi, I try to setup this plugin for the first time, but I’m blocked at the very first step : the wordpress.com connexion. I noticed that for less than a sec, my tab title is “Not Allowed”, idk why. Here is a screen recording of my attempt : https://drive.google.com/file/d/16n1AGdgZI0F7AJVHHopwYLPe9U0sEEmM/view?usp=sharing My website is not hosted there, maybe that’s the issue? (but it makes the plugin extremely limited then) The page I need help with: [ log in to see the link]
Hi @raphaelfiquet , Sorry to hear you’re stuck at the very first step. That’s frustrating, especially when you’re just trying to get set up! From your screen recording, the brief “Not Allowed” flash in your tab title during the redirect back to your site is the key clue here. It means something is blocking the OAuth callback when WordPress.com tries to return to your site after authorization. This is unrelated to your hosting provider; Google for WooCommerce works perfectly on self-hosted WordPress sites. A few things to check: Is Jetpack installed and connected? Google for Woo uses Jetpack to establish the WordPress.com connection. Please go to Plugins → Installed Plugins and confirm Jetpack is active. If it is, go to Jetpack → Dashboard and confirm it shows as connected to WordPress.com. Check if any security plugins are blocking REST API access or external connections. It may be rejecting the OAuth return URL. Please temporarily deactivate any security plugins and try the connection again. Go to Settings → General and confirm your WordPress Address (URL) and Site Address (URL) match exactly, including whether they use www or not. Go to Settings → Permalinks in your WordPress dashboard. If it’s set to “Plain,” change it to any other option (like “Post name”) and save. Try connecting using another browser. Could you also share your System Status Report? Go to WooCommerce → Status → Get system report, paste it at https://pastebin.com and share the link. This will show us your full plugin list and environment. Let us know how it goes!
Hi @raphaelfiquet , Sorry to hear you’re stuck at the very first step. That’s frustrating, especially when you’re just trying to get set up! From your screen recording, the brief “Not Allowed” flash in your tab title during the redirect back to your site is the key clue here. It means something is blocking the OAuth callback when WordPress.com tries to return to your site after authorization. This is unrelated to your hosting provider; Google for WooCommerce works perfectly on self-hosted WordPress sites. A few things to check: Is Jetpack installed and connected? Google for Woo uses Jetpack to establish the WordPress.com connection. Please go to Plugins → Installed Plugins and confirm Jetpack is active. If it is, go to Jetpack → Dashboard and confirm it shows as connected to WordPress.com. Check if any security plugins are blocking REST API access or external connections. It may be rejecting the OAuth return URL. Please temporarily deactivate any security plugins and try the connection again. Go to Settings → General and confirm your WordPress Address (URL) and Site Address (URL) match exactly, including whether they use www or not. Go to Settings → Permalinks in your WordPress dashboard. If it’s set to “Plain,” change it to any other option (like “Post name”) and save. Try connecting using another browser. Could you also share your System Status Report? Go to WooCommerce → Status → Get system report, paste it at https://pastebin.com and share the link. This will show us your full plugin list and environment. Let us know how it goes!