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ParcelWILL (Formerly ParcelPanel) – Shipment Tracking, Tracking & Order Tracking for WooCommerce · support · 2024-12-08T07:42:00+00:00

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support
jianping cheng resolved
I want to upgrade the free quota from 20 to 50, and also delete the brand display, URL: luxesensychic.com,Another thing is that I want to add a button next to each order to directly query the logistics. Is this possible? The page I need help with: [ log in to see the link] Hi there, Thank you for reaching out, hope you’re doing well. We’re pleased to inform you that your store http://luxesensychic.com has had its free quota upgraded from 20 to 50. You can log into your store to view the updated quota. Below is an example image for reference: Regarding your request to add a button next to each order for direct logistics tracking, our “Add a Track Button to Orders History Page” feature is perfect for your needs. To enable this: Go to the ParcelPanel Settings page. Locate the “Tailored for WooCommerce” card. Turn on the “Add a Track Button to Orders History Page” option in the Actions column. Here’s an example image to help you locate the setting: If you have any further questions or need assistance, feel free to reach out. Best regards, ParcelPanel Team <font _mstmutation=”1″ _msttexthash=”3898128″ _msthash=”214″>一个</font><font _mstmutation=”1″ _msttexthash=”538962866″ _msthash=”224″>安装 Hide Security Enhancer 插件并修改后端登录链接后,您的在线客户服务图标消失了。我该怎么办?</font><font _mstmutation=”1″></font> Hi there, 你好,我们用我们自己的店铺下载安装了 WP Hide & Security Enhancer,并修改了登录地址,但是我们的 livechat 还在并且可以正常使用。您是否能够提供更加详细的信息,例如截图或者录屏(启用 WP Hide & Security Enhancer 插件前后对比)。 如果依旧无法解决,方便的话,您可以提供您的店铺权限给到我们的邮箱(support@parcelpanel.org)进行排查,方式如下: Username: Parcel Panel Email: parcelpanel@uppercommerce.com Best regards, ParcelPanel Team Hello, the website administrator has been added, and the plugin used is WP Hide & Security Enhancer PRO Hi there, Thank you for your trust and patience. After reviewing the issue, we found that after you changed the backend address through the plugin, our app is unable to access it properly (all access to our app is through the default address). As a result, the live chat cannot appear on your website. Unfortunately, we are unable to support this situation at the moment. We apologize for the inconvenience. Best regards, ParcelPanel Team Only the real-time chat function is affected, can the other functions be used normally? Why is it that after you installed the WP Hide & Security Enhancer plugin and modified the login address, it can be displayed normally, but mine cannot be displayed after I modified the login address? Hi there, Regarding your first question: No, unfortunately, all functions are unavailable because our features rely on accessing the default address. For your second question: Our developers used the non-Pro version of the WP Hide & Security Enhancer plugin for testing. After changing the backend address, they mistakenly believed it had taken effect and checked our app’s functionality, finding it to be normal. However, after you granted us access, we discovered that the non-Pro version we used did not actually take effect, which led to the misunderstanding. If you plan to change the backend address again in the future, I’m afraid our app will not be able to support such changes. We apologize for any inconvenience this may cause. Best regards, Jessie ParcelPanel Team Will it only work if I restore it to default? Hi there, Yes, our app can only function properly when the default address is used. Best regards, Jessie ParcelPanel Team

Comments

10 shown
Jessie 2024-12-10T01:44:00+00:00

Hi there, Thank you for reaching out, hope you’re doing well. We’re pleased to inform you that your store http://luxesensychic.com has had its free quota upgraded from 20 to 50. You can log into your store to view the updated quota. Below is an example image for reference: Regarding your request to add a button next to each order for direct logistics tracking, our “Add a Track Button to Orders History Page” feature is perfect for your needs. To enable this: Go to the ParcelPanel Settings page. Locate the “Tailored for WooCommerce” card. Turn on the “Add a Track Button to Orders History Page” option in the Actions column. Here’s an example image to help you locate the setting: If you have any further questions or need assistance, feel free to reach out. Best regards, ParcelPanel Team

jianping cheng 2024-12-10T08:53:00+00:00

<font _mstmutation=”1″ _msttexthash=”3898128″ _msthash=”214″>一个</font><font _mstmutation=”1″ _msttexthash=”538962866″ _msthash=”224″>安装 Hide Security Enhancer 插件并修改后端登录链接后,您的在线客户服务图标消失了。我该怎么办?</font><font _mstmutation=”1″></font>

Jessie 2024-12-11T02:34:00+00:00

Hi there, 你好,我们用我们自己的店铺下载安装了 WP Hide & Security Enhancer,并修改了登录地址,但是我们的 livechat 还在并且可以正常使用。您是否能够提供更加详细的信息,例如截图或者录屏(启用 WP Hide & Security Enhancer 插件前后对比)。 如果依旧无法解决,方便的话,您可以提供您的店铺权限给到我们的邮箱(support@parcelpanel.org)进行排查,方式如下: Username: Parcel Panel Email: parcelpanel@uppercommerce.com Best regards, ParcelPanel Team

jianping cheng 2024-12-11T07:56:00+00:00

Hello, the website administrator has been added, and the plugin used is WP Hide & Security Enhancer PRO

Jessie 2024-12-11T09:07:00+00:00

Hi there, Thank you for your trust and patience. After reviewing the issue, we found that after you changed the backend address through the plugin, our app is unable to access it properly (all access to our app is through the default address). As a result, the live chat cannot appear on your website. Unfortunately, we are unable to support this situation at the moment. We apologize for the inconvenience. Best regards, ParcelPanel Team

jianping cheng 2024-12-11T10:36:00+00:00

Only the real-time chat function is affected, can the other functions be used normally?

jianping cheng 2024-12-11T10:40:00+00:00

Why is it that after you installed the WP Hide & Security Enhancer plugin and modified the login address, it can be displayed normally, but mine cannot be displayed after I modified the login address?

Jessie 2024-12-12T01:53:00+00:00

Hi there, Regarding your first question: No, unfortunately, all functions are unavailable because our features rely on accessing the default address. For your second question: Our developers used the non-Pro version of the WP Hide & Security Enhancer plugin for testing. After changing the backend address, they mistakenly believed it had taken effect and checked our app’s functionality, finding it to be normal. However, after you granted us access, we discovered that the non-Pro version we used did not actually take effect, which led to the misunderstanding. If you plan to change the backend address again in the future, I’m afraid our app will not be able to support such changes. We apologize for any inconvenience this may cause. Best regards, Jessie ParcelPanel Team

jianping cheng 2024-12-12T02:50:00+00:00

Will it only work if I restore it to default?

Jessie 2024-12-12T04:05:00+00:00

Hi there, Yes, our app can only function properly when the default address is used. Best regards, Jessie ParcelPanel Team