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supportHello, A big issue for me. when I insert the popoup widget, i can’t able to salve the page. it show an error “500 Internal Server Error”. I try to change php version, to clear all caches and disable all other plugin, but it doesn’t work. when I disable the plugin, everything come back “normal”.
Hi! Sorry you’re hitting this. A 500 during save usually means a server-side PHP fatal when Elementor tries to process the document that contains the widget. To help us fix it fast, could you please: Enable WordPress debug log Edit wp-config.php and add (above the line “/* That’s all, stop editing! */”): define('WP_DEBUG', true); define('WP_DEBUG_LOG', true); define('WP_DEBUG_DISPLAY', false); @ini_set('display_errors', 0); Then try to save the page again (with the popup widget on it). After it fails, send us the last ~50 lines of /wp-content/debug.log . Grab the failing request from DevTools Open Chrome DevTools → Network. Click Update/Publish in Elementor. Select the request to /wp-json/elementor/v1/save (or similar) that returns 500 . Send us a screenshot of the Response tab and the Headers (especially Response and Status ). Environment details WordPress version Elementor version Popup for Elementor version PHP version Active theme (If possible) Quick server checks Ask your host if ModSecurity blocked the request (common with JSON payloads). If there’s a hit, please whitelist the rule for this endpoint. Also confirm: memory_limit ≥ 256M max_input_vars ≥ 5000 post_max_size and upload_max_filesize ≥ 32M Meanwhile, as a workaround, try Elementor → Tools → Safe Mode and switch temporarily to the Hello theme; then try saving. Thanks! Once we have the error line from debug.log , we’ll ship a fix or provide a patch right away.
Hi! Sorry you’re hitting this. A 500 during save usually means a server-side PHP fatal when Elementor tries to process the document that contains the widget. To help us fix it fast, could you please: Enable WordPress debug log Edit wp-config.php and add (above the line “/* That’s all, stop editing! */”): define('WP_DEBUG', true); define('WP_DEBUG_LOG', true); define('WP_DEBUG_DISPLAY', false); @ini_set('display_errors', 0); Then try to save the page again (with the popup widget on it). After it fails, send us the last ~50 lines of /wp-content/debug.log . Grab the failing request from DevTools Open Chrome DevTools → Network. Click Update/Publish in Elementor. Select the request to /wp-json/elementor/v1/save (or similar) that returns 500 . Send us a screenshot of the Response tab and the Headers (especially Response and Status ). Environment details WordPress version Elementor version Popup for Elementor version PHP version Active theme (If possible) Quick server checks Ask your host if ModSecurity blocked the request (common with JSON payloads). If there’s a hit, please whitelist the rule for this endpoint. Also confirm: memory_limit ≥ 256M max_input_vars ≥ 5000 post_max_size and upload_max_filesize ≥ 32M Meanwhile, as a workaround, try Elementor → Tools → Safe Mode and switch temporarily to the Hello theme; then try saving. Thanks! Once we have the error line from debug.log , we’ll ship a fix or provide a patch right away.