Conversation
supportHi! i used Cart2Cart to import orders from Shopify to WooCommerce but it all got messed up and it uses your plugin and that might not even be related to my question but just informing if it is. But when i search for a order in the WooCommerce app no orders are found because of the changed order numbers that start att 34500. Is this a know problem?
Hey there, Amber here, thanks for contacting SkyVerge about our Sequential Order Numbers plugin! I鈥檓 happy to help! 馃檪 I鈥檓 sorry for the delay in responding to you. We鈥檙e currently experiencing a very high volume of support requests and are working hard to help as quickly as possible. I understand that you recently used Cart2Cart to import orders from Shopify to WooCommerce and it seems that it didn鈥檛 go as planned, you are also using our plugin, but when you search for the order in the WooCommerce app, no orders are found because of the changed order numbers. My apologies that this is happening. Our plugin would not update previous orders, just new orders, so the regular order numbers should be searchable. My best recommendation with this issue would be to reach out to Cart2Cart for assistance with the imports, they may have additional options to help you with the import, and I would reach out to WooCommerce in regards to their application not showing orders. Could you let me know if this helps answer your questions? I鈥檓 happy to help where I can! All the best, Amber
Hey emanuelpersson , It has been a long time since we heard from you, so I鈥檓 going to mark this topic as resolved. If you鈥檙e still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions. Thanks, Amber 馃檪
Hey there, Amber here, thanks for contacting SkyVerge about our Sequential Order Numbers plugin! I鈥檓 happy to help! 馃檪 I鈥檓 sorry for the delay in responding to you. We鈥檙e currently experiencing a very high volume of support requests and are working hard to help as quickly as possible. I understand that you recently used Cart2Cart to import orders from Shopify to WooCommerce and it seems that it didn鈥檛 go as planned, you are also using our plugin, but when you search for the order in the WooCommerce app, no orders are found because of the changed order numbers. My apologies that this is happening. Our plugin would not update previous orders, just new orders, so the regular order numbers should be searchable. My best recommendation with this issue would be to reach out to Cart2Cart for assistance with the imports, they may have additional options to help you with the import, and I would reach out to WooCommerce in regards to their application not showing orders. Could you let me know if this helps answer your questions? I鈥檓 happy to help where I can! All the best, Amber
Hey emanuelpersson , It has been a long time since we heard from you, so I鈥檓 going to mark this topic as resolved. If you鈥檙e still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions. Thanks, Amber 馃檪