Conversation
reviewI just bought the plugin. I went to the downloads page to download the plugin. I clicked the download link and it downloaded an image of some guy with a red tie, and not the plugin file. I should’ve read the reviews first. This is apparently a scam.
Hi @tca949 We’re sorry to hear about the issue you’ve encountered with your recent purchase. This shouldn’t be the case, as we have verified your order link and confirmed that the plugin has been downloaded correctly on our end. It appears there may have been a mistake or a technical glitch during your download process. Could you please try downloading the plugin once again? Ensure you are clicking the correct download link on the downloads page. If you continue to experience any issues, please let us know, and we will be more than happy to assist you further to ensure you receive the correct file. Thank you!
Update: They did send me a working link to the plugin a couple of days later. However, what I purchased the plugin for (detecting unused images) wasn’t working properly. They have attempted to correct that with a new version of the plugin and I’m evaluating it now.
Hi @tca949 Thank you for updating us on your experience. We sincerely appreciate your patience throughout the process of addressing the issue. Regarding the functionality you purchased the plugin for, we sincerely apologize for any inconvenience you’ve encountered. Our team is dedicated to ensuring that ThumbPress meets your expectations, especially in terms of detecting unused images. We’re eager to hear your feedback on the latest version. If there are any specific issues or further improvements you’d like to see, please don’t hesitate to share them with us. We are here to support you every step of the way. Thank you! Best regards, Nazifa Bhuiyan This reply was modified 1 year, 10 months ago by Nazifa Bhuiyan .
https://www.trustpilot.com/review/pluggable.io please review this company in trustpilot too. I got a similar case and I get no communication from them and no refund as well.
Hi @tca949 We’re sorry to hear about the issue you’ve encountered with your recent purchase. This shouldn’t be the case, as we have verified your order link and confirmed that the plugin has been downloaded correctly on our end. It appears there may have been a mistake or a technical glitch during your download process. Could you please try downloading the plugin once again? Ensure you are clicking the correct download link on the downloads page. If you continue to experience any issues, please let us know, and we will be more than happy to assist you further to ensure you receive the correct file. Thank you!
Update: They did send me a working link to the plugin a couple of days later. However, what I purchased the plugin for (detecting unused images) wasn’t working properly. They have attempted to correct that with a new version of the plugin and I’m evaluating it now.
Hi @tca949 Thank you for updating us on your experience. We sincerely appreciate your patience throughout the process of addressing the issue. Regarding the functionality you purchased the plugin for, we sincerely apologize for any inconvenience you’ve encountered. Our team is dedicated to ensuring that ThumbPress meets your expectations, especially in terms of detecting unused images. We’re eager to hear your feedback on the latest version. If there are any specific issues or further improvements you’d like to see, please don’t hesitate to share them with us. We are here to support you every step of the way. Thank you! Best regards, Nazifa Bhuiyan This reply was modified 1 year, 10 months ago by Nazifa Bhuiyan .
https://www.trustpilot.com/review/pluggable.io please review this company in trustpilot too. I got a similar case and I get no communication from them and no refund as well.