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Romero support isn’t present?

Styleguide – Custom Fonts and Colors · support · 2020-08-17T23:20:00+00:00

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Conversation

support
davereedme unresolved
Installed this plugin for the Romero support, but after activating, I don’t see anything resembling the screen shots to adjust the styles for Romero visually. Other than in the Customize pane, does the UX surface anywhere else? Hi there – thanks for the message. The settings will only appear in the ‘colors and fonts’ section of the customizer. I’ve just tested the plugin with Romero and it worked as I expected. Could you give me a link to your site, or a screenshot of what you see so that I can see if I can work out why it’s not displaying properly? Thanks Howdy, thanks for the reply! I expected to be able to adjust all the colors in a supported, premium theme. I’ll link the screenshot so you can see three of them are blocked. Since it’s a virgin install of Romero hosted by WordPress.com on a business plan, I was hoping it would work 100%. 😉 Screenshot Ah ok – you didn’t say this was on WordPress.com That screenshot you showed me is not using Styleguide. It’s using the custom colours that WordPress.com add to themes. https://wordpress.com/support/custom-design/custom-colors/ To get these changes you will need to talk to the WordPress.com support team. They look after these colours. If you have any other problems I would recommend either contacting WordPress.com support or posting in the Romero premium theme forum: https://premium-themes.forums.wordpress.com/forum/pro-theme-design/romero/ You should get a quicker response then. In fact if you post about this issue in the forum now then I might be able to get the theme team to look at this for you which may be quicker. I can certainly ask them to look into it. This reply was modified 5 years, 9 months ago by binarymoon .

Comments

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binarymoon 2020-08-24T19:17:00+00:00

Hi there – thanks for the message. The settings will only appear in the ‘colors and fonts’ section of the customizer. I’ve just tested the plugin with Romero and it worked as I expected. Could you give me a link to your site, or a screenshot of what you see so that I can see if I can work out why it’s not displaying properly? Thanks

davereedme 2020-08-25T01:33:00+00:00

Howdy, thanks for the reply! I expected to be able to adjust all the colors in a supported, premium theme. I’ll link the screenshot so you can see three of them are blocked. Since it’s a virgin install of Romero hosted by WordPress.com on a business plan, I was hoping it would work 100%. 😉 Screenshot

binarymoon 2020-08-25T11:34:00+00:00

Ah ok – you didn’t say this was on WordPress.com That screenshot you showed me is not using Styleguide. It’s using the custom colours that WordPress.com add to themes. https://wordpress.com/support/custom-design/custom-colors/ To get these changes you will need to talk to the WordPress.com support team. They look after these colours. If you have any other problems I would recommend either contacting WordPress.com support or posting in the Romero premium theme forum: https://premium-themes.forums.wordpress.com/forum/pro-theme-design/romero/ You should get a quicker response then. In fact if you post about this issue in the forum now then I might be able to get the theme team to look at this for you which may be quicker. I can certainly ask them to look into it. This reply was modified 5 years, 9 months ago by binarymoon .