Source evidence

Reversing gravatars

BuddyPress First Letter Avatar · support · 2016-03-12T23:16:00+00:00

BuddyPress First Letter Avatar plugin evidence original source source API

mixedsentiment

mediumseverity

0.84relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

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6 / 30 rows with source links

20.0% of this page's analysis has direct source links.

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0 rows here require auditable proof before promotion.

24 rows with no attached evidence

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Conversation

support

investacube resolved

Hi, I installed the plugin and it works perfectly but unfortunately in my case I need to reverse it because too many people ended up with the same letter and the same background colour which was confusing. I have deactivated the plugin, cleared cache and reset gravatars in settings > discussion but members without their own profile still have letters. Can anyone help me out please? https://wordpress.org/plugins/buddypress-first-letter-avatar/ Hi, I’m sorry, but I don’t think I fully understand. If you have deactivated my plugin, there is no possibility that my plugin still displays the letter avatars. When plugin is deactivated, it just does not work in any way, so it is not possible that you see avatars generated by my plugin. The only thing that comes to my mind is that you are using cache plugin such as W3TC or WP Super Cache – if that’s the case, you need to clear its cache (not your browser cache). Cheers, Dan Hi Dan, you’re quite right, I just didn’t give it long enough to clear! Thanks for the quick reply though. I’m glad the problem has been solved 🙂 Dan

Commercial Context

Opportunity

support triage and conversation operations

Comments support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators

Wedge: triage repeated comment threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Reversing gravatars: users show bugs, missing feature, support pain that may indicate a product gap.

Evidence quote: Reversing gravatars Hi, I installed the plugin and it works perfectly but unfortunately in my case I need to reverse it because too many people ended up with the same letter and the same background colour which was confusing.

Affected feature: cache

bugs missing feature support setup

Plugin

API

BuddyPress First Letter Avatar

100 active installs · 30.3K downloads · rating 98.0

avatars buddypress comments custom avatar discussion

Comments

3 shown

Dev49.net 2016-03-13T01:27:00+00:00

Hi, I’m sorry, but I don’t think I fully understand. If you have deactivated my plugin, there is no possibility that my plugin still displays the letter avatars. When plugin is deactivated, it just does not work in any way, so it is not possible that you see avatars generated by my plugin. The only thing that comes to my mind is that you are using cache plugin such as W3TC or WP Super Cache – if that’s the case, you need to clear its cache (not your browser cache). Cheers, Dan

investacube 2016-03-13T10:17:00+00:00

Hi Dan, you’re quite right, I just didn’t give it long enough to clear! Thanks for the quick reply though.

Dev49.net 2016-03-13T13:04:00+00:00

I’m glad the problem has been solved 🙂 Dan