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Restore process stuck at 66%

WPvivid — Backup, Migration & Staging · support · 2026-01-29T16:22:00+00:00

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tiagoribeiro unresolved
Hi, When restoring my old website, the restore process blocks at 66% and then asks me to login again, i tried every login i have for the old and new website, and none seem to work, i’ve tried the restore 3 times, increasing the timout limit to 7200s but nothing works. Please help ! Hello @tiagoribeiro In our experience, the issue might be due to a difference in the WordPress versions on your source and destination sites. WordPress changed its user encryption algorithm in version 6.8. If you migrated from a previous version (like 6.6.1) to a site running 6.8 or later, the user accounts may not be recognized after the migration. This can cause users to be logged out and unable to log in again with their old password. If this is your case, you can use one of these two solutions to fix it: 1. You can either update the source site to the same version as the destination site before migrating or install the same older version on the destination site before restoring. 2. Alternatively, you can download the backup to your computer, unzip the files, and delete the _core.zip file. Then, upload the remaining backup files to the new site and perform the restore. Please let us know if that resolves the issue. All the best, Thanks for the reply, will try these fixes later, and come back to you to let you know wich one worked. Thank you ! You are welcome. We look forward to your update.

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tonyrobins 2026-01-29T16:57:00+00:00

Hello @tiagoribeiro In our experience, the issue might be due to a difference in the WordPress versions on your source and destination sites. WordPress changed its user encryption algorithm in version 6.8. If you migrated from a previous version (like 6.6.1) to a site running 6.8 or later, the user accounts may not be recognized after the migration. This can cause users to be logged out and unable to log in again with their old password. If this is your case, you can use one of these two solutions to fix it: 1. You can either update the source site to the same version as the destination site before migrating or install the same older version on the destination site before restoring. 2. Alternatively, you can download the backup to your computer, unzip the files, and delete the _core.zip file. Then, upload the remaining backup files to the new site and perform the restore. Please let us know if that resolves the issue. All the best,

tiagoribeiro 2026-01-29T17:40:00+00:00

Thanks for the reply, will try these fixes later, and come back to you to let you know wich one worked. Thank you !

nicholas2019 2026-01-30T02:18:00+00:00

You are welcome. We look forward to your update.