Source evidence

Restore Media Library Problem

reSmush.it : The original free image compressor and optimizer plugin · support · 2023-09-08T17:46:00+00:00

reSmush.it : The original free image compressor and optimizer plugin plugin evidence original source source API

complaintsentiment

mediumseverity

0.92relevance

4replies

Evidence linked to opportunitycommercial context

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Conversation

support

trmkr unresolved

Hello, The plugin restores to the compressed size when I click “Restore ALL my original pictures”. Can you check, please? Thank you! I have the same issue. After restoring, the original image is gone and a compressed version replaces it. Hi guys, Are you sure you’ve never used the option “Do not preserve backups” ? Because, if you do so, it’s a totally expected behavior. Regards, Charles Hello Charles, Thank you for your reply. I checked again today, and the result is the same. “Do not preserve backups” is always unchecked. Otherwise, there would be no “smushed” copy. Can you check again please? Thank you! Hi @trmkr , We’ll have a look. I’ll let you know. Regards, Charles

Commercial Context

Opportunity

content publishing operations

Image publishing workflow assurance for keeping publishing, media, and editorial handoffs consistent

Buyer: publishers, content teams, and agencies

Wedge: check image publishing, media, metadata, and editorial handoffs before content goes live

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Restore Media Library Problem: users show bugs, missing feature, support pain that may indicate a product gap.

Evidence quote: Restore Media Library Problem Hello, The plugin restores to the compressed size when I click “Restore ALL my original pictures”.

Affected feature: backup

bugs missing feature support migration

Plugin

API

reSmush.it : The original free image compressor and optimizer plugin

100.0K active installs · 3.5M downloads · rating 86.0

free image optimization image image optimization optimizer smush

Comments

4 shown

jaceknn 2023-09-09T07:10:00+00:00

I have the same issue. After restoring, the original image is gone and a compressed version replaces it.

reSmush.it 2023-09-17T09:53:00+00:00

Hi guys, Are you sure you’ve never used the option “Do not preserve backups” ? Because, if you do so, it’s a totally expected behavior. Regards, Charles

trmkr 2023-09-18T15:24:00+00:00

Hello Charles, Thank you for your reply. I checked again today, and the result is the same. “Do not preserve backups” is always unchecked. Otherwise, there would be no “smushed” copy. Can you check again please? Thank you!

reSmush.it 2023-09-18T15:28:00+00:00

Hi @trmkr , We’ll have a look. I’ll let you know. Regards, Charles