Source evidence

Requesting Refund

Timeline Express · review · 2019-04-14T13:20:00+00:00

Timeline Express plugin evidence original source source API

complaintsentiment

mediumseverity

0.86relevance

4replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

6 / 35 rows with source links

17.1% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

29 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

review · 1 stars

hg98 unresolved

Purchased the “Timeline Express – Complete Product Bundle” which is supposed to be the top tier version with “best support”. I’m using the DIVI Theme and it DOES NOT show any of the formatting within Timeline Express. Have sent 2x HELP requests and still no response. Will be submitting a REFUND request UNLESS I hear back by the end of the month. If this gets resolved, I’m also willing to change my rating because I like the plugin but not getting what I paid for. This topic was modified 7 years, 1 month ago by hg98 . I have been sending support requests, too and no response. I’m wondering whether he is sick or something… I had to hire someone to style my timeline in the plugin. Did you receive refund? Nope … not yet. I’m wondering if the guy is sick or something. I hope he’s ok because this is a GREAT plugin “when” it works. Hopefully he’ll get back to us soon. Yes, I hope he is okay…

Commercial Context

Opportunity

content publishing operations

Timeline publishing workflow assurance for keeping publishing, media, and editorial handoffs consistent

Buyer: publishers, content teams, and agencies

Wedge: check timeline publishing, media, metadata, and editorial handoffs before content goes live

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Requesting Refund: users show compatibility, pricing, support pain that may indicate a product gap.

Evidence quote: Requesting Refund Purchased the “Timeline Express – Complete Product Bundle” which is supposed to be the top tier version with “best support”.

Affected feature: form

compatibility pricing support reliable

Plugin

API

Timeline Express

9.0K active installs · 521.8K downloads · rating 86.0

animated company responsive timeline vertical

Comments

4 shown

silvershine 2019-04-16T21:12:00+00:00

I have been sending support requests, too and no response. I’m wondering whether he is sick or something… I had to hire someone to style my timeline in the plugin.

silvershine 2019-05-09T19:29:00+00:00

Did you receive refund?

hg98 2019-05-09T19:32:00+00:00

Nope … not yet. I’m wondering if the guy is sick or something. I hope he’s ok because this is a GREAT plugin “when” it works. Hopefully he’ll get back to us soon.

silvershine 2019-05-10T17:29:00+00:00

Yes, I hope he is okay…