Source evidence

Re-order groups

Arconix FAQ · support · 2020-01-27T19:32:00+00:00

Arconix FAQ plugin evidence original source source API

complaintsentiment

mediumseverity

0.8relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

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Conversation

support

Solide Webservices unresolved

I’m trying to re-order the FAQ groups. It seems I can not change the default ordering by title in any way. I would appreciate it if there where to be an option on how to re-order the groups. Hi @jghaanstra , Regarding the query, to set the order of the groups, can you please try by manually adding the shortcode for each group in the order you want and check whether it is working or not. For eg: [faq style=”accordion” group=”test-2″] [faq style=”accordion” group=”test”] Please let us know how it goes. [ Signature deleted ] This reply was modified 6 years, 4 months ago by Jan Dembowski . Thank you for the response. Sure, adding each group manually is a workaround. But it’s labor itensive to add all the groups seperately and it’s hard to keep up to date if something changes in the groups. It would be better to have a feature that allows for custom order of groups. Hi @jghaanstra , Sure, we will take your point into consideration as a feature enhancement and we will include it in our plugin in future updates. Regards, Kenil Shah

Commercial Context

Opportunity

support triage and conversation operations

Faq support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators

Wedge: triage repeated faq threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Re-order groups: users show missing feature, support pain that may indicate a product gap.

Evidence quote: I would appreciate it if there where to be an option on how to re-order the groups.

Affected feature: missing feature

missing feature support

Plugin

API

Arconix FAQ

6.0K active installs · 221.4K downloads · rating 94.0

accordion arconix faq faq plugin toggle

Comments

3 shown

kenil802 2020-01-28T10:09:00+00:00

Hi @jghaanstra , Regarding the query, to set the order of the groups, can you please try by manually adding the shortcode for each group in the order you want and check whether it is working or not. For eg: [faq style=”accordion” group=”test-2″] [faq style=”accordion” group=”test”] Please let us know how it goes. [ Signature deleted ] This reply was modified 6 years, 4 months ago by Jan Dembowski .

Solide Webservices 2020-01-28T20:14:00+00:00

Thank you for the response. Sure, adding each group manually is a workaround. But it’s labor itensive to add all the groups seperately and it’s hard to keep up to date if something changes in the groups. It would be better to have a feature that allows for custom order of groups.

kenil802 2020-03-17T10:20:00+00:00

Hi @jghaanstra , Sure, we will take your point into consideration as a feature enhancement and we will include it in our plugin in future updates. Regards, Kenil Shah