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Source evidence

Quad Menu Pro support

QuadMenu – Mega Menu · support · 2025-03-31T22:09:00+00:00

QuadMenu – Mega Menu plugin evidence original source source API
complaintsentiment
mediumseverity
0.8relevance
5replies
Evidence linked to opportunitycommercial context

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7 / 29 rows with source links

24.1% of this page's analysis has direct source links.

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Conversation

support
cobra65 unresolved
Been trying to reach Support at Quad Menu Pro for about a month. Bought a new license, opened a ticket, 10 days no response. Status link of the ticket goes to a third-party site which is totally in Spanish. And that is after sending messages weeks before through the contact form. What gives? @cobra65 Hi mate, could you please provide us with the ticket number so our support team can contact you? Best regards. Ticket number is 176 @cobra65 Hi mate, We checked your ticket n° 176 and it seems our support team requested some info about 14 days ago. Could you please take a look? Best regards. This reply was modified 1 year, 2 months ago by jmatiasmastro . They said they did not receive anything. Was an email sent? If so, could you please send it again? Thanks. This is never a topic for this site. Ever. @jmatiasmastro Don’t repeat this again. For pro or customer support, please contact the developer on their site. This includes pre-sales information. As the developer is aware, customers may not be supported on this site. https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products

Comments

5 shown
jmatiasmastro 2025-04-06T21:05:00+00:00

@cobra65 Hi mate, could you please provide us with the ticket number so our support team can contact you? Best regards.

cobra65 2025-04-07T19:11:00+00:00

Ticket number is 176

jmatiasmastro 2025-04-09T00:57:00+00:00

@cobra65 Hi mate, We checked your ticket n° 176 and it seems our support team requested some info about 14 days ago. Could you please take a look? Best regards. This reply was modified 1 year, 2 months ago by jmatiasmastro .

cobra65 2025-04-12T21:20:00+00:00

They said they did not receive anything. Was an email sent? If so, could you please send it again? Thanks.

Support Moderator 2025-04-13T00:37:00+00:00

This is never a topic for this site. Ever. @jmatiasmastro Don’t repeat this again. For pro or customer support, please contact the developer on their site. This includes pre-sales information. As the developer is aware, customers may not be supported on this site. https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products