Conversation
supportHi, your plugin works well with simple product. When I have a variable product, for example a product width different colors; the product have the same price. I compiled the global discount, the same the simple product, but the price doesn’t change; it doesn’t change also if a set a discount for each variation. The plugin works well only if the variation have differente prices. How I could fix this problems? Thank You Best Regards
Hello @graffidesign , Thank you for reaching out to us regarding an issue you encountered while using our plugin. Your feedback is valuable to us and we appreciate you bringing this to our attention. Our development team is actively working to improve the plugin, addressing the concerns raised by users. We will be releasing a new version soon with the necessary updates.
after updating the plugin, the Sale Price field is empty, and the Price displayed on the website is crossed out and the Sale Price is the same as the Price after updating the plugin, the Sale Price field is empty, and the Price displayed on the website is crossed out and the Sale Price is the same as the Price no problems before this update
Hello slavik0102, Greetings from ELEXtensions! Kindly opt for the “No discount” option within the plugin settings to eliminate the strikethrough of prices on both the shop and product pages. This action is recommended when no discount value is intended to be applied because if you apply the discount with zero amount or percentage value then our plugin shows the product price strikeout discounted price which is the same on the shop. https://prnt.sc/UjF7IracdnP5 Hope it helps! Please feel free to contact us if you need any further assistance.
this does not help to solve the plugin problem
Hello @slavik0102 , Could you please share the screenshots of the product page, product backend page, and the plugin settings which will help us to analyze the same scenario at our end? Looking forward to hearing back from you.
Thank you for the new release, but I found another problem. I set “No discount”, but some product (that have variation) in admin product list, show price zero. Also in front end search show price zero. But in product page (front end and backend), allprices is ok… How I could fix this problems? I Have last version of Woocomerce and last version of your plugin Thank you Best Regards
I found another problem; the vendor insert regular and sale prices withount taxes. The buyer should see prices tax included. When I use discount percentage, regular price and sale price are shown without tax… How I could fix this problems? Best Regards
Hello @graffidesign , We haven’t encountered the issue of variations displaying a zero price when searching for products on our end. It seems like there might be a compatibility conflict with the theme. Could you please try changing your theme to the default WooCommerce theme and check if the problem persists? Additionally, it would be helpful if you could provide a video illustrating both scenarios – one with variations pricing displaying correctly and another highlighting concerns about tax visibility. This will assist us in replicating the situations accurately and conducting a thorough investigation of the issue. Looking forward to hearing from you
Hello @graffidesign , Thank you for reaching out to us regarding an issue you encountered while using our plugin. Your feedback is valuable to us and we appreciate you bringing this to our attention. Our development team is actively working to improve the plugin, addressing the concerns raised by users. We will be releasing a new version soon with the necessary updates.
after updating the plugin, the Sale Price field is empty, and the Price displayed on the website is crossed out and the Sale Price is the same as the Price after updating the plugin, the Sale Price field is empty, and the Price displayed on the website is crossed out and the Sale Price is the same as the Price no problems before this update
Hello slavik0102, Greetings from ELEXtensions! Kindly opt for the “No discount” option within the plugin settings to eliminate the strikethrough of prices on both the shop and product pages. This action is recommended when no discount value is intended to be applied because if you apply the discount with zero amount or percentage value then our plugin shows the product price strikeout discounted price which is the same on the shop. https://prnt.sc/UjF7IracdnP5 Hope it helps! Please feel free to contact us if you need any further assistance.
this does not help to solve the plugin problem
Hello @slavik0102 , Could you please share the screenshots of the product page, product backend page, and the plugin settings which will help us to analyze the same scenario at our end? Looking forward to hearing back from you.
Thank you for the new release, but I found another problem. I set “No discount”, but some product (that have variation) in admin product list, show price zero. Also in front end search show price zero. But in product page (front end and backend), allprices is ok… How I could fix this problems? I Have last version of Woocomerce and last version of your plugin Thank you Best Regards
I found another problem; the vendor insert regular and sale prices withount taxes. The buyer should see prices tax included. When I use discount percentage, regular price and sale price are shown without tax… How I could fix this problems? Best Regards
Hello @graffidesign , We haven’t encountered the issue of variations displaying a zero price when searching for products on our end. It seems like there might be a compatibility conflict with the theme. Could you please try changing your theme to the default WooCommerce theme and check if the problem persists? Additionally, it would be helpful if you could provide a video illustrating both scenarios – one with variations pricing displaying correctly and another highlighting concerns about tax visibility. This will assist us in replicating the situations accurately and conducting a thorough investigation of the issue. Looking forward to hearing from you