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Problem with the initial setup

Ally – Web Accessibility & Usability · support · 2025-08-04T13:21:00+00:00

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support
ajoug resolved
I’m contacting you because I can’t complete the setup. I keep getting stuck at the “Choose how to reconnect Ally to your site” popup, and the connection with my elementor account doesn’t seem to be working properly. In the console I get errors telling me that the route /wp-json/ea11y/v1/scanner/stats doesn’t exist. Example of error: /wp-json/ea11y/v1/scanner/stats?period=30&sb_time=1754312009949&_locale=user 404 (Not Found) The rest api is not blocked because I see other routes starting with /wp-json/ea11y in the list of available routes. I’m on the bedrock stack, so I can see on my elementor account that the site url ends with /wp because wordpress is installed in this folder on bedrock I don’t know if this can block the setup process. Hi, thank you for contacting us regarding this issue! Please open a ticket to our support team so we can assist with resolving the connection error. Ignore the requirement for a pro subscription. We will be waiting to hearing from you!

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Elementor Team 2025-08-07T08:53:00+00:00

Hi, thank you for contacting us regarding this issue! Please open a ticket to our support team so we can assist with resolving the connection error. Ignore the requirement for a pro subscription. We will be waiting to hearing from you!