Source evidence

Problem With Spam

Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty · support · 2025-08-20T12:54:00+00:00

Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty plugin evidence original source source API

mixedsentiment

highseverity

0.88relevance

2replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

6 / 26 rows with source links

23.1% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

20 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

joethedmlab resolved

Hi, we’ve had the pro version of Chaty for a few months now and it’s great, however we still have a huge problem with spam, but only through the WhatsApp widget. Is there anything that can be done about this? The page I need help with: [ log in to see the link] Hey @joethedmlab Thank you for using Chaty Pro. We’re glad to hear it has been helpful for you. Regarding the spam on WhatsApp, Chaty only redirects visitors from your site to WhatsApp. Once the conversation starts, it takes place entirely within your WhatsApp account. To help reduce spam, you can adjust WhatsApp’s privacy settings to limit who can reach you, or use a spam protection tool on your WordPress site. If you’re using the Chaty contact form, you can also add reCAPTCHA to help filter out spam. Here’s a guide on how to set it up: https://premio.io/help/chaty/how-to-add-recaptcha-to-your-chaty-contact-form/ Best, Patrick Hey again @joethedmlab , Besides what my colleague suggested, we would recommend that you also add some text to the WhatsApp chat pop up , in the “Welcome message” area in order to guide your website visitors about relevant messages they can send you through the WhatsApp channel. Would you like to give this a try? Here’s a screenshot for further reference:

Commercial Context

Opportunity

support triage and conversation operations

Chat support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators

Wedge: triage repeated chat threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Problem With Spam: users show security, missing feature, support pain that may indicate a product gap.

Evidence quote: Problem With Spam Hi, we’ve had the pro version of Chaty for a few months now and it’s great, however we still have a huge problem with spam, but only through the WhatsApp widget.

Affected feature: form

security missing feature support support

Plugin

API

Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty

400.0K active installs · 7.3M downloads · rating 100.0

chat chat button facebook messenger whatsapp whatsapp chat

Comments

2 shown

Patrick 2025-08-20T13:24:00+00:00

Hey @joethedmlab Thank you for using Chaty Pro. We’re glad to hear it has been helpful for you. Regarding the spam on WhatsApp, Chaty only redirects visitors from your site to WhatsApp. Once the conversation starts, it takes place entirely within your WhatsApp account. To help reduce spam, you can adjust WhatsApp’s privacy settings to limit who can reach you, or use a spam protection tool on your WordPress site. If you’re using the Chaty contact form, you can also add reCAPTCHA to help filter out spam. Here’s a guide on how to set it up: https://premio.io/help/chaty/how-to-add-recaptcha-to-your-chaty-contact-form/ Best, Patrick

Karina 2025-08-20T13:36:00+00:00

Hey again @joethedmlab , Besides what my colleague suggested, we would recommend that you also add some text to the WhatsApp chat pop up , in the “Welcome message” area in order to guide your website visitors about relevant messages they can send you through the WhatsApp channel. Would you like to give this a try? Here’s a screenshot for further reference: