Source evidence

Problem with Buddyboss discussions after update

bbPress Voting · support · 2021-04-30T07:57:00+00:00

bbPress Voting plugin evidence original source source API

neutralsentiment

highseverity

0.69relevance

2replies

Evidence linked to opportunitycommercial context

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5 / 34 rows with source links

14.7% of this page's analysis has direct source links.

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29 rows with no attached evidence

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Conversation

support

jpmellon resolved

Hi there after the latest update the top part of forum discussions is broken. When deactivating the plugin everything looks fine (like it does at the moment on the live page). I can provide a screenshot of the broken looking page. Kind regards, Peter The page I need help with: [ log in to see the link] You can see the screenshot of the state when the plugin is enabled here: https://community.leazear.com/wp-content/uploads/2021/04/screencapture-community-leazear-forums-discussion-application-form-of-fau-erlangen-2021-04-30-09_20_52.png @jpmellon , this was due to a feature I added to attempt to fix a bug in bbPress itself, but I suppose some people have configurations that already resolve it. I changed it from a hard-coded to fix to a setting that you can enable called “Lead Topic”. Anyway, you should be able to update to the latest version and this issue should go away for you.

Commercial Context

Opportunity

support triage and conversation operations

Bbpress support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators

Wedge: triage repeated bbpress threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Problem with Buddyboss discussions after update: users show bugs, missing feature, support pain that may indicate a product gap.

Evidence quote: Problem with Buddyboss discussions after update Hi there after the latest update the top part of forum discussions is broken.

Affected feature: form

bugs missing feature support setup

Plugin

API

bbPress Voting

500 active installs · 56.6K downloads · rating 94.0

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Comments

2 shown

jpmellon 2021-04-30T07:58:00+00:00

You can see the screenshot of the state when the plugin is enabled here: https://community.leazear.com/wp-content/uploads/2021/04/screencapture-community-leazear-forums-discussion-application-form-of-fau-erlangen-2021-04-30-09_20_52.png

natekinkead 2021-05-01T04:44:00+00:00

@jpmellon , this was due to a feature I added to attempt to fix a bug in bbPress itself, but I suppose some people have configurations that already resolve it. I changed it from a hard-coded to fix to a setting that you can enable called “Lead Topic”. Anyway, you should be able to update to the latest version and this issue should go away for you.