Pro version: Get out of here

The paid version of the plugin is riddled with bugs—it’s been the worst experience I’ve ever had implementing a system. I regret the hundreds of hours I wasted on it. Here’s how it goes: You have to submit a support ticket for every single thing that doesn’t work (and there are tons of them). Their customer service is terrible—they don’t even seem to read your entire comment, so you have to follow up multiple times before they actually address your issue. They tell you to “try it now,” but it still doesn’t work; they don’t test it themselves, so it takes weeks to resolve the tickets. And when they fix it (if they fix it, because they just tell you it’s done)… they break something else! It seems like nothing they do makes it into the final version, and when you give them access to fix something, they update the plugin (without asking you first) and break all the “patches” implemented in the other tickets. It’s as if they’re coding without looking, or as if an AI were doing it without knowing how to use it or what they’re doing. I’ll never spend another penny on anything from MagePeople—it’s a scam, and it’s given me months of headaches. Hello @dagonpa I am truly sorry for the terrible experience you had with our plugin and our customer service. We are also deeply sorry that our support team did not read your messages carefully. You deserved much better help. We are taking your feedback very seriously. We are working hard to improve our testing process so that fixes do not cause new bugs. We completely understand your frustration and regret the headache this has caused you. Thank you for your honest feedback. We want to do better. Best regards, Do you want to improve? It doesn’t seem like it, since the solution to the many tickets I’ve had to open—and which have wasted so much of my time—was to deactivate our account. And you deactivated our account after deleting one of our tickets. A ticket you couldn’t resolve, and your response was to delete it :0 When we saw it was deleted, we filed another ticket asking about that one, and you deleted that one too. After that, you deactivated the profile. I’ve requested reactivation, and no one has responded. In summary: I’ve paid for a year of Priority Support and I’m not going to get it. I’ve paid for lifetime updates that I won’t be able to use, because if I update, a lot of things break, and the adjustments you made for me are lost. Correction: We have paid for Lifetime Priority Support, not just for one year. I”m experiencing the same thing!!! Every update breaks the plugin even more. My client was grandfathered into the pro version of the plugin, I installed it and still everything is broken as it was before. I sent multiple support tickets in and they always ask for admin access. YOU DO NOT NEED ADMIN ACCESS to see that the plugin is buggy. Lines and lines of console errors. . I’m sorry to hear that, @jessicarodgers . I completely understand what you’re going through, it’s been hell for me. I’ve had to adapt to the bugs and stop updating the plugin. Updating is even worse; it’s a daily struggle with both new and old bugs. I think either there are too many independent developers, each working from home and implementing their own changes without clear direction, or they’re using AI to implement changes without reviewing or testing anything. Otherwise, it makes no sense.It doesn’t make sense for them to log in as an administrator and patch your version, because they don’t apply the patch to the master version, and when you update, everything starts malfunctioning again (that is, if the patch actually fixes the problem and doesn’t break something else, which is usually what happens). It’s a shame, the plugin has potential, but it’s unmanageable. I’m still waiting for them to find a solution, because we’ve already paid and our customer doesn’t deserve this.